Supplier Growth Retention Team Leader

Job Overview:

As a Supplier Retention Team Leader, you will be an integral member of the AvidXchange Supplier Growth Leadership team. This role will be responsible for managing and developing Supplier Retention Representatives within the functional area of Supplier Growth Retention efforts. You will also serve as a liaison with internal and external customers, to include maintaining open and concise communication with regards to deliverable status and other inquiries. Must be Teammate obsessed!

What you’ll do:

• Lead a team of Supplier Retention Representatives driving Supplier Retention efforts.

• Coach, develop, inspire direct reports to achieve outlined departmental targets.

• Present Business Reviews to Leadership team emphasizing progress towards departmental goals.

• Drive efficient and positive team environment.

• Share best practices, maintain a winning mindset, and embrace AvidXchange’s mindsets.

• Collaborate cross-functionally to improve various departmental goals and initiatives.

• Delegate work to employees, track progress, and provide constructive feedback.

• Create and implement best practices and process improvements.

What we’re looking for:

• Proven track record of success in driving team goals and supporting business objectives.

• Proficiency in the use of computer software programs including; Microsoft Excel and Outlook.

• Strong problem solving and analytical skills.

• Excellent written and verbal communication.

• Deep natural curiosity that can take direction as well as operate independently.

• Adaptive to frequent process changes.

• Passionate about developing others with a focus on competencies and professional development.

• SalesForce experience preferred.

• Bachelor’s Degree in Business Administration, Data Science, or related field.

• Prior experience in Call Center environment a plus.

• Ability to motivate, coach and develop team members.

• Ability to communicate to diverse personalities and learning styles.

• Proven track record of process development and improvement.

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

• 18 days PTO* 
• 11 Holidays (8 company recognized & 3 floating holidays) 
• 16 hours per year of paid Volunteer Time Off (VTO) 
• Competitive Healthcare 
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance 
• 100% AvidXchange paid Long-Term Disability 
• 100% AvidXchange paid Short-Term Disability  
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
• Parental Leave: 8 weeks 100% paid by AvidXchange** 
• Discounts on Pet, Home, and Auto insurance 
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Must be full-time for at least 3 months

***Must be full-time for at least one year 

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.