Keyholder, University Village

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

We are hiring a Keyholder to join our Seattle, University Village team.

Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure.

To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know.

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  You’ll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time

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  You’ll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection

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  You’ll take accountability for the success of in-store processes and operations

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  You’ll meet individual KPI expectations and sales goals, while also supporting overall store success

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  You’ll lead, support, and guide a team of retail associates 

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  You’ll assist with onboarding new hires ensuring their training enables them to meet customer experience standards 

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  You’ll coach and give feedback to team members to support their development, enabling them to better support customers and store operations

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  You’ll partner with store management to assist with marketing events and programming at the store

• You’re a growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team 

• You’re an excellent communicator who is comfortable using coaching and feedback to develop team members

• You’re an excellent collaborator with a passion for people; uniting the team to work together

• You’re reliable, effective, and add value to the business 

• You’re solution oriented; you are resourceful with commitment to following through

• Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift

• Ability to stand/be on feet for extended periods of time throughout the duration of a work shift

• Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@awaytravel.com.