Patient Service Rep I

United States·Bridgewatermid

OtherPatient Service Representative

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Quick Summary

Key Responsibilities

$18 USD to $21 USDThe estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location,

Technical Tools

OtherPatient Service Representative

Axia Women's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at www.axiawh.com.

We have an opening for a Patient Services Representative (PSR)-Check In/Check Out at Somerset OBGYN in Bridgewater, NJ

Responsibilities

~1 min read

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Effectively collect and record copayments as required.
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Verify patient insurance eligibility and clearly communicate benefit limitations.
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Perform registration functions for new or existing patients and activate patient files.
→Communicate with clinical team as needed.
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Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
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Retrieve and appropriately route any messages from the answering service.
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Assist with scheduling patient appointments and follow-up visits.
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Ensure accurate and detailed documentation of patient encounters.
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Provide additional support to patients and medical staff as needed.
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Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
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Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
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Adhere to practice policies, procedures, and protocols.
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Participate in team meetings and contribute to quality improvement initiatives.
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Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities. Uphold high standards of ethical behavior, integrity, and professionalism.
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Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives.
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Other duties as assigned.

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N/A

Excellent customer service skills, including written and verbal communication.
Ability to multitask and work in a fast-paced environment.
Compassionate and empathetic attitude towards patients.
Strong time management skills with the ability to prioritize tasks and patients efficiently.
Proven ability to work collaboratively within a team environment.
Highly adaptable and able to adjust to changing priorities and conditions.
Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

High School diploma or equivalent required.
Medical Receptionist/Patient Service Representative experience preferred, but not required.

What We Offer

~2 min read

✓Full time benefit-eligibility beginning the first of the month after hire

✓Immediate 401(k) matching contribution with no vesting period

✓Generous PTO offering with additional time off for volunteering

✓Choice of multiple medical insurance plans to best meet your needs

✓Access to Axia providers at little to no cost through Axia’s medical insurance

✓Axia-paid life insurance, short term and long term disability

✓Free counseling for colleagues and family members, including parents and parents-in-law

✓Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program

✓Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!