Business Operations Associate / Senior Associate

Work alongside the VP of Operations, Business Operations Lead, and Business Operations teammates to translate business needs into practical solutions and move important initiatives forward. The team has a highly collaborative, hands-on ethos and consistently invests in technical upskilling through AI and automation hackathons, experimentation, and shared learning.

Partner with leaders and teams across GTM, Marketing, Product, Data, Finance, and other functions to understand business needs, identify opportunities, and deliver improvements that strengthen execution and business outcomes.

Working at Axial

We are a small, tight-knit team of approximately 60 employees, and you will have the opportunity to make a direct impact on company growth. Our office is located in Manhattan at 30th and Park and includes a kitchen, snacks, coffee, comfortable gathering spaces, games, and an upright piano. The atmosphere is collegial and collaborative, and we regularly come together for events such as trivia, game nights, and our annual Axialite Day.

At Axial, you will also enjoy:

• Work with a smart, motivated team
• Medical, dental, and vision insurance, nearly 100% paid by Axial
• 401(k) program
• Flexible vacation policy
• Paid parental leave
• Monthly health and wellness stipend
• Pre-tax commuter benefits

• Obsess Over Member Trust: Your daily choices reflect your awareness that we facilitate vital life-altering transactions. You take this responsibility seriously and it’s top of mind.
• Expect and Deliver Excellence: You demonstrate consistency so that your colleagues feel confident partnering and relying on you. You demonstrate a personal commitment to continuous improvement.
• Communication Matters: You are concise and articulate in your communication, external or internal. You listen well and genuinely.
• Invent and Simplify: You are open-minded, looking for great new ideas that can elevate and even transform the member experience. You find novel ways to simplify complex status quos.
• Be an Owner: You think about the long-term effects of your decisions. You invest real time in building relationships with your colleagues.

• Humility: We seek truth, not credit, and learn from anyone.
• Positivity: We bring energy, optimism, and belief, even when it is hard.
• Grit: We show up, follow through, and push beyond the first draft.
• Discernment: We choose wisely, prioritize sharply, and ask better questions.
• Accountability: We take full responsibility for our work and results.