Cash Management Service Administrator #3593663

Join a global financial services organization supporting transaction banking and cash management operations for commercial clients. This team works in a fast-paced, service-oriented environment where accuracy, responsiveness, and collaboration are essential. The role sits within a transaction banking function that supports customer onboarding, service registration, billing setup, inquiry handling, and coordination across operations, product, and client service teams.

This is a hybrid opportunity based in New York, NY, supporting a structured banking operations team. The role offers exposure to cash management products, internal banking systems, customer service workflows, and cross-functional coordination with back-office operations, investigations, deposit/clearing, product, and client service teams.

• Register customer information and product/service setup details into internal proprietary systems accurately and on time.
• Support customer onboarding and service setup for cash management products and related banking services.
• Manage customer entries in billing databases to support accurate invoice generation.
• Respond to customer inquiries primarily through email while maintaining a high level of professionalism and service.
• Coordinate with back-office operations, Deposit & Clearing, Investigations, Product, and Client Service teams to resolve wire transfer issues, service questions, and operational requests.
• Build working knowledge of internal policies, procedures, and cash management services to execute processes effectively and identify practical solutions.

• 2+ years of comparable customer service, client support, operations, or administrative experience required.
• Banking or financial services experience is strongly preferred, especially exposure to cash management, treasury services, payment operations, or customer onboarding.
• BA/BS degree preferred.
• Strong written and verbal communication skills, especially for professional customer email correspondence.
• Ability to manage a high volume of registrations, follow-ups, and open items while staying organized and service-focused.
• Strong multitasking, prioritization, problem-solving, and follow-through skills.
• Ability to build constructive working relationships with internal and external stakeholders using diplomacy, respect, and tact.
• Ability to quickly learn internal systems, policies, procedures, and banking product workflows.
• Japanese language ability is not required but would be appreciated.