IT Operations Technical Lead

United States·Fredericklead

OtherIT & AdministrationOperations AssociateIt Operations

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Quick Summary

Key Responsibilities

Lead and manage IT operations aligned with ITIL processes including Incident, Problem, Change,

Requirements Summary

Must have 5+ years of experience leading operations team with hands-on experience in driving operational process improvements and technological advancements.

Technical Tools

OtherIT & AdministrationOperations AssociateIt Operations

(ID: 2026-1538)

What We Offer

~4 min read

✓100% Medical, Dental & Vision Coverage for Employees

✓Paid Time Off and Paid Holidays

✓401K match up to 5%

✓Educational Benefits for Career Growth

✓Employee Referral Bonus

✓Flexible Spending Accounts: Healthcare (FSA)

✓Parking Reimbursement Account (PRK)

✓Dependent Care Assistant Program (DCAP)

✓Transportation Reimbursement Account (TRN)

✓Lead and manage IT operations aligned with ITIL processes including Incident, Problem, Change, and Release Management

✓Provide hands-on leadership in managing Linux and Windows environments across cloud and on-premises infrastructure

✓Own and drive incident response, root cause analysis, and service restoration for mission-critical systems

✓Design, build, and maintain golden images, patching strategies, and system hardening standards

✓Lead patch management and vulnerability remediation programs ensuring compliance and system integrity

✓Develop and implement automation solutions using modern approaches including Vibe Coding (AI-assisted development) to accelerate operational efficiency and reduce toil

✓Support and optimize infrastructure for AI/ML workloads, including provisioning, scaling, and performance tuning

✓Manage and maintain GPU-enabled environments and instances for high-performance computing and machine learning use cases

✓Oversee and optimize infrastructure monitoring, logging, alerting, and observability frameworks

✓Manage and mentor a team of systems engineers; provide technical guidance and performance oversight

✓Collaborate with architecture, security, and development teams to improve reliability, scalability, and operational efficiency

✓Support hybrid environments including cloud platforms and on-premise data centers

✓Ensure proper documentation, runbooks, SOPs, and operational readiness

✓Stay abreast of new technologies in your areas but not limited to US Federal Standards, NIST Publications, cloud computing & deployment, site reliability engineering, security standards and compliance best practices etc.

✓Must have 5+ years of experience leading operations team with hands-on experience in driving operational process improvements and technological advancements.

✓Proven experience implementing and operating within ITIL frameworks

✓Must have 10+ years of hands-on Unix/Linux experience that includes specific technical experience with CentOS / Red Hat systems administration support for large scale distributed environments

✓Hands-on experience with incident management, patching, system hardening, and production support

✓Experience building and maintaining golden images and standardized environments

✓Strong scripting/automation skills (e.g., Python, Bash, PowerShell or similar)

✓Experience with configuration management and automation tools (Ansible, Terraform, Puppet, Chef, or similar)

✓Strong understanding of networking fundamentals (DNS, TCP/IP, firewalls, load balancing)

✓Experience with monitoring and logging tools (e.g., Nagios, Splunk, ELK, Prometheus, Grafana)

✓Must have Cloud Build-Out or Migration experience in at least one of the following providers Amazon AWS, Google GCP and Microsoft Azure

✓Must have 2+ years with CI/CD and automation tools such as Terraform, Ansible, Chef, Puppet, Jenkins, GitHub

✓Experience supporting AI/ML workloads or data-intensive platforms

✓Familiarity with GPU-based compute environments (e.g., NVIDIA GPU instances)

✓Must be willing to learn new technologies, adopt and adapt to emerging technologies or needs from a project to a project

✓Knowledge of security best practices and compliance frameworks such as NIST 800-53, FedRAMP, FISMA etc. are preferred