Professional Services Salesforce Administrator

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

• Serve as the system administrator for Certinia, configuring PSA modules for project setup, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
• Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.
• Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
• Manage user access, security roles, and audit compliance.

• Administer and enhance Salesforce platform integrations with Certinia, including custom workflows, automation rules, and reporting dashboards.
• Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and optimize performance.
• Partner with cross-functional teams to translate business needs into scalable technical solutions within the Salesforce ecosystem.

• Drive continuous improvement of our PSA solution, including backlog grooming, feature releases, and system upgrades.
• Partner closely with stakeholders across Professional Services, Finance, and Operations to gather feedback, prioritize enhancements, and ensure the system aligns with evolving business needs. 
• Support UAT and change management activities for new features and processes.
• Monitor usage and adoption metrics; deliver enablement and support to users across professional services teams.
• Document configurations, SOPs, and best practices to support scaling and knowledge transfer.

• 3+ years experience in a Certinia or Salesforce systems administration, business systems analyst or development role.
• 1+ years experience building flows, automation, and customizations within Salesforce.
• Knowledge of database software or relational database theory and ability to query using SQL, SOQL, or similar.
• Ability to explain technical concepts to non-technical personnel.
• Strong knowledge of project management, resource planning, timekeeping, and billing processes in a professional services environment.
• Excellent communication, stakeholder management, and problem-solving skills.
• Comfortable working independently and in a fast-paced, cross-functional environment.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• Salesforce Certified Administrator, Advanced Administrator, Platform Developer I, or other Salesforce certifications.
• Prior Experience with Git or Github.
• Prior experience with Certinia or similar PSA tool.
• Prior Experience with Salesforce development (e.g., Apex, Lightning Web Components) a strong plus.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.