Sr. Implementation Manager

From nation-wide music festivals to small fundraisers, WRSTBND is a leading partner for seamless event technology.

WRSTBND was born out of a think tank of tech engineers and event producers to bridge every operational aspect of events. We have created an event technology ecosystem that connects the dots on multiple aspects of an event.

We’re pioneering integrated RFID and NFC scanning hardware, edge computing, real-time mobile transactions and backend processes – each with the ability to be customized to specific event needs and goals. 

Our new Sr. Implementation Manager will guide clients through technical onboarding to ensure they are prepared to successfully launch and operate events using the WRSTBND platform. This role translates event requirements into effective platform configurations, coordinates third-party integrations, leads testing and user acceptance, and trains client teams on essential workflows and best practices. By delivering optimized, thoroughly tested solutions and preparing clients for live operations, this position reduces implementation risk, improves the client experience, and contributes to successful event delivery and strong client relationships.

• Lead technical onboarding for new clients and events from requirements gathering through launch readiness; document workflows, ticketing configurations, access requirements, user roles, third-party systems, dependencies, ownership, timelines, and operational considerations.
• Translate client requirements into appropriate WRSTBND platform configurations; guide clients toward best practices and identify technical risks or unusual requirements before they become event-day issues.
• Configure, review, test, and validate events, including ticket types, credentials, access rules, devices, permissions, integrations, and event-specific settings; build and execute end-to-end and user-acceptance testing plans.
• Own onboarding and implementation of supported third-party integrations; gather prerequisites, configure external platforms, validate data flows, mappings, permissions, authentication, and expected behavior, and troubleshoot issues across WRSTBND, client, and third-party environments.
• Lead client training for administrators, managers, operators, and other users; teach critical platform and integrated workflows, develop implementation-specific guides and reference materials, and confirm client readiness before handoff.
• Serve as a technical point of contact throughout implementation; coordinate clients, WRSTBND teams, and third-party providers and clearly communicate capabilities, configuration decisions, dependencies, limitations, risks, testing results, and implementation details.
• Partner closely with Business Development, Operations, and Engineering; escalate complex or net-new integration requirements to Engineering and surface recurring configuration, integration, training, and operational issues.
• Improve implementation scalability by developing and maintaining onboarding documentation, configuration standards, integration guides, testing procedures, training materials, templates, checklists, standardized processes, and reusable best practices.

• BA/BS Degree (4-year) (Advanced Degree Preferred) related field
• 4-6 years Experience with event technology, ticketing, access control, credentialing, or live-event operations.
• Experience configuring and troubleshooting integrations across multiple technology platforms.
• Experience using tools such as Postman or similar API testing tools.
• Experience creating test plans, acceptance criteria, training programs, or technical documentation
• Experience leading software implementations, integrations, onboarding, training, or technical deployments.
•  Experience working directly with clients in a technical environment.
• Strong technical aptitude and ability to quickly learn complex software platforms.
• Knowledge of software implementation, system integration, client onboarding, training, and technical deployment practices.
• Ability to work directly with clients and external technology providers in a technical environment.
• Strong troubleshooting and problem-solving skills, including the ability to translate operational requirements into technical configurations and test scenarios.
• Strong written communication, documentation, organizational, and project-management skills.
• Ability to manage multiple implementations while meeting fixed timelines and maintaining a high standard of execution.
• Ability to identify when client requests conflict with established best practices and confidently recommend effective alternatives.
• Ability to lead client training and clearly communicate technical workflows to a variety of users.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. 

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.