General Manager

• Competitive base salary $100,000-$150,000 plus a bonus plan
• Medical, Dental, and Vision Insurance
• Pet Insurance and more...
• 401k with 4% company match
• PTO, Paid Holidays, Paid Wellness Time, and Paid Parental Leave
• Company vehicle allowance
• Opportunity to lead a growing business with strong local brand recognition

• →Lead the overall branch operation across HVAC, Plumbing, Customer Service, Dispatch, Tech / Install teams
• →Build and maintain a high-performing leadership team focused on accountability, employee development, and results
• →Create a strong culture through daily huddles, team meetings, 1:1s, coaching, and employee engagement
• →Partner with Recruiting to ensure strong hiring pipelines across all departments
• →Ensure all service, sales, installation, and operational processes are being followed consistently
• →Review daily pace reports, KPIs, department scorecards, and branch financials to identify opportunities and challenges
• →Manage the P&L and ensure departments are meeting revenue, margin, and efficiency goals
• →Maintain strong customer satisfaction, online reviews, and NPS performance
• →Resolve escalated customer concerns quickly and professionally
• →Partner with leadership on pricing, budgeting, vendor relationships, staffing, and growth initiatives
• →Oversee branch meetings, daily huddles, and weekly department meetings to ensure teams stay aligned and focused
• →Develop future leaders and build a management pipeline for long-term success
• →Champion the B Carlson brand and help create an outstanding experience for both employees and customers

• High School Diploma or GED required
• Bachelor’s Degree in Business or related field preferred, but not required
• 5+ years of Operations Manager, General Manager, or senior leadership experience required
• Prior experience in the home services industry is required
• Experience leading multiple departments and large teams is required
• Strong understanding of P&L management, KPIs, budgeting, and operational performance
• Experience in a fast-paced, entrepreneurial environment
• ServiceTitan experience preferred
• Strong Microsoft Office skills, especially Excel and Word
• Strong communication, leadership, coaching, and problem-solving skills
• Ability to build culture, hold teams accountable, and develop future leaders

If you are passionate about people, performance, and creating a world-class customer experience, we want to talk to you.