Program Supervisor

Ballad Group

Ballad is hiring a Program Supervisor; the lead role for our Brooks Workforce Employment Readiness and Connections Program (WERC).

At Ballad Group our training programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique training programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Jobs, Economy, Trade and Immigration and Ministry of Assisted Living and Social Services.

The goal of the WERC program is to develop and administer individually focused direct skill enhancement training and job placement to enable multi-barriered Albertans find and maintain employment.

The Opportunity

The
Program Supervisor will be the lead role in Ballad’s Brooks WERC program. This key position will be responsible for group and individualized program coordination & planning, career counselling, and team management. The successful candidate will be expected to lead the day-to-day activities and ensure effective and consistent communication with internal staff and external partners to ensure the success of each program participant.  

As the internal central resource for the program, the Program Supervisor will utilize excellent judgment to develop credible and meaningful relationships with program participants and collaborate with program team members to ensure program delivery success Excellent communication skills, prioritization, and organization will be a necessity for this role.

This position is in-person and is located in Brooks, Alberta. The Program Supervisor reports to the Contract Manager.

Program Coordination

• Lead all program team members to success by ensuring Right Person Right Seat.
• Organize team meetings that focus on program team and participant success.
• Performance manages program team members.

Program Development

• Lead program team members to ensure consistency and develop new program material for classroom instruction.
• Ensure all instructional materials and activities are relevant and align with WERC and industry standards.
• Collaborate with the Intake Assessment Specialist regarding the intake of qualified program participants.

Program Delivery

• Prepare and submit applications and reports on time and as required.
• Generate, foster, and maintain professional contacts within the Brooks community with the focus on recruitment, job placement and participant success.

• Professionally liaise with internal staff & external clients.
• Creatively find solutions to ensure participant success.

Program Reporting

• Prepare and submit required program reports to the Contract Manager.
• Follow Compass standards for accurately and efficiently reporting.

Business Development

• Positively represent the program to Ballad staff and sector stakeholders.
• Promote program activities internally and externally through positive communication.
• Actively seek out positive solutions to solve challenges amongst staff, participants, and partners.
• Actively seek out external events to support recruitment, work experience and job placement opportunities.
• Promote Employer contributions and community co-investment.

Support Work

• Service orientation and scheduling of appointments.
• Workshop facilitation and delivery.
• Connecting participants with employers for various employment experiences and job placements.

• Active service and case management  of participants to ensure success.
• Administration including maintenance of participant files, data entry, responding to incoming inquiries, preparation of materials.
• Other duties that may arise from time to time and as may be assigned.

Experience 

• 5+ years of experience leading a team,
• A post-secondary degree in a relevant study or equivalent is an asset,
• Experience in human services roles, specifically employment services.
• A valid class 5 Driver’s license is preferred.
• Comfortability with individuals who experience barriers to employment, including lifestyle or other barriers.
• Experience using a Compass or Mobius is a bonus but not required.
• Excellent verbal and interpersonal communication skills.
• Exceptional organization, time management, and prioritization skills.
• Strong team-oriented skills; and
• Strong interpersonal, relationship building and conflict resolution skills.