Supervisor - Sportsbook

• →Assists the Race & Sports Book Manager in daily operations.
• →Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
• →Approves over the limit wagers for the property in absence of manager and approve low-limit comps as
  permitted by jurisdictional gaming regulations.
• →Approves and refuses wagers from customers.
• →Updates and maintains all customer sheets.
• →Monitors all monies being wagered and updates the betting odds according to company policy.
• →Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.
• →Supervises Mutuel Clerks.
• →Maintains & continually updates knowledge of regulations set forth by the Mississippi Gaming Commission and all government agencies.
• →Knows and abide by Hard Rocks policies, procedures, internal controls and courtesy guidelines.
• →Performs all duties in accordance with state gaming regulations.
• →Handles guest disputes quickly and effectively within the level of their authority.
• →Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
• →Promotes safety awareness to minimize work related injuries.
• →Maintains knowledge of property information.
• →Upholds the Mission Statement.
• →Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• →Lives by the Hard Rock values and mottos.
• →Ensures that daily promotions are communicated.

• Must project a professional and positive image.
• High energy level.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Good judgment and common sense.
• Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
• Ability to work all shifts to include weekends and holidays also work 6 day work weeks when required.
• Computer literate with knowledge of a variety of software applications including Microsoft Office.
• Excellent interpersonal and communication skills (oral & written).
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Ability to effectively analyze and solve problems.
• Basic knowledge of mathematics, including statistics.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and activities may change at any time with or without notice.