Supervisor - Sportsbook

Responsibilities:

• Assists the Race & Sports Book Manager in daily operations.
• Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
• Approves over the limit wagers for the property in absence of manager and approve low-limit comps as permitted by jurisdictional gaming regulations.
• Approves and refuses wagers from customers.
• Updates and maintains all customer sheets.
• Monitors all monies being wagered and updates the betting odds according to company policy.
• Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.
• Supervises Mutuel Clerks.
• Maintains & continually updates knowledge of regulations set forth by the Louisiana Gaming Commission and all government agencies.
• Knows and abide by Bally’s Shreveport policies, procedures, internal controls, and courtesy guidelines.
• Performs all duties in accordance with state gaming regulations.
• Handles guest disputes quickly and effectively within the level of their authority.
• Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
• Promotes safety awareness to minimize work related injuries.
• Maintains knowledge of property information.

Competencies:

• Upholds the Mission Statement.
• Represents Bally’s Shreveport in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Bally’s Shreveport values and mottos.
• Ensures that daily promotions are communicated.
• Must project a professional and positive image.
• High energy level.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Good judgment and common sense.
• Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
• Ability to work all shifts to include weekends and holidays also work 6-day work weeks when required.
• Computer literate with knowledge of a variety of software applications including Microsoft Office.
• Excellent interpersonal and communication skills (oral & written).
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Ability to effectively analyze and solve problems.
• Basic knowledge of mathematics, including statistics.

Work Environment:

• This position requires constant exposure to cigarette smoke and prolonged periods of standing and walking.
• The employee must frequently communicate verbally and effectively hear conversations and instructions.
• Occasional sitting is required, as well as the ability to lift and carry items as needed to perform essential job duties.

Target Salary Range:

$17.00/Hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.