Call Center Quality Assurance Analyst, Consumer Access, FT, Shift Varies

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications:

• Must have a minimum of five years customer service experience and well verse in computer knowledge.
• Good command of written and verbal communication.
• Ability to work under pressure.
• Experience preferred, Customer Relations Management (CRM) application, Salesforce, Medicall, Cerner, Sorian and Verint.
• Excellent communication and interpersonal skills.
• MS Office applications knowledge.
• Bilingual (English and Spanish) preferred.
• Preferred knowledge of Health care reimbursement, specifically healthcare insurance structure along with radiology guidelines and protocols for outpatient diagnostic testing.

Minimum Required Experience: 5 Years

EOE, including disability/vets