Senior Field Support Technician

United Statessenior

Customer SupportField Support Technician

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Quick Summary

Overview

Requirements Summary

We take our guiding values seriously. You should be someone who will: take action. You respond quickly to customers and seek excellence in everything you do. build trust. You always act in a customer’s best interest and do what you say you will do.

Technical Tools

networking

At Levata, we believe in making your journey with us seamless, impactful, customer focused and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.

We are seeking a Field Support Technician to install and maintain cabling systems for our customers. In this role you will be required to assess the needs of the customer, lay the required cables, and assist with the installation of cabled equipment. You may also be required to troubleshoot networking or equipment issues.

To ensure success as a Field Support Technician, you should have expert knowledge of telecommunication systems, advanced troubleshooting skills, and high-level interpersonal skills. A top-notch Field Support Technician works quickly and efficiently while maintaining strong customer relations.

^{This position has 90% travel requirements and may require work on weekends at client sites. The travel required is through ought the US and typically includes multiple weeks on site at a client's location.}

What You'll Do

Meeting with customers to discuss their cabling needs.
Mapping out the area and assessing equipment requirements.
Installing cables in homes and offices.
Identifying and removing old or redundant cables.
Troubleshooting cable and network issues.
Assisting with the setup of equipment, including televisions, routers, telephones, and computers.
Troubleshooting cable and equipment malfunctions.
Providing basic operating instructions.
Completing job reports.
Maintaining stock levels at the office and in the vehicle.

What You'll Need

High school diploma or GED.
3+ years of experience as a Field Support Technician (or similar role)
Previous work experience as a cable technician, cable installer or electrical construction duties preferred.
Advanced knowledge of telecommunication systems and electrical equipment preferred.
Knowledge of electrical systems.
Work involves moderate physical effort with frequent need to get into difficult positions, including small spaces, heights on a lift, endure long periods of standing or walking and occasional need to move objects without assistance. Requires physical ability to perform all job functions including ability to walk, push, bend, balance, stoop, crouch, kneel, carry, lift, and climb.
Good interpersonal skills.
Ability to work independently.
Ability to travel.
Advanced troubleshooting skills.

Who You Are

We take our guiding values seriously. You should be someone who will:

take action. You respond quickly to customers and seek excellence in everything you do.
build trust. You always act in a customer’s best interest and do what you say you will do.
think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
make it easy. You find ways to solve problems and bring clarity to complex challenges.
win together. You are inclusive and collaborate to delight the customer and deliver success together.

Who We Are

Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority.

Apply now and become part of a community that understands that great outcomes are the product of great collaboration. As partners in transformation, we work closely with our customers and teams to deliver extraordinary results. Everything we build, we build together.

What We Offer

Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.

Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.

If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.