IT Technical Analyst - Mumbai

POSITION AVAILABLE: IT Technical Analyst - Mumbai - Full Time

The IT Technical Analyst acts as a key technical point of contact for global IT support, handling a broad range of incidents and service requests across endpoints, identity, and infrastructure. This role requires hands-on troubleshooting across user environments, device management, and security tools, while also supporting user account administration and system maintenance. The position contributes to infrastructure reliability, automation initiatives, and the continuous improvement and standardization of global IT services, including global projects.

Responsibilities:

• Provide global L1-L3 IT support for global users, including incident management, request fulfilment and resolution of technical issues across endpoints, identity and infrastructure
• Manage identity and access for user accounts, groups, and permissions across various systems.
• Support and troubleshoot endpoint management environments, ensuring device compliance and policy enforcement.
• Maintain Azure and Microsoft 365 environment including licensing, user services and overall system health.
• Provide regional IT support coverage needs for APAC (Singapore, Philippines, China) including coordination of local IT need and asset management activities.
• Develop and maintain technical documentation, knowledge base articles to support standardization and self-service.
• Perform ongoing infrastructure maintenance, including server patching, backup monitoring, vulnerability remediation, and ensuring operational stability of key systems
• Participate in global IT projects, contributing to system implementations, standardization efforts, and continuous improvement initiatives.
• Monitor and adhere to operational KPIs, SLAs, and time tracking requirements, ensuring high-quality and timely service delivery.

Educations & Experience:

• Bachelor’s degree or equivalent professional experience.
• 5-8 years of experience in IT support or system administration.

Required Skills:

• Strong knowledge of Windows 10/11, Microsoft Office applications, and end-user environments
• Hands-on experience with Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) and Entra ID
• Experience with endpoint management using Intune, Autopilot
• Solid troubleshooting across user, device, identity, and cloud environments
• Working knowledge of Windows Server administration and core infrastructure concepts
• Understanding of security tools and practices, including antivirus/EDR (e.g., Defender, Zscaler) and access controls
• Familiarity with backup and recovery solutions (e.g. Veeam)
• Experience with PowerShell, Logic Apps, Power Automate or similar scripting for automation and process improvement is an advantage
• Knowledge of ITSM tools (e.g., Jira/Confluence) and relevant certifications (ITIL, Microsoft) is an advantage

Soft Skills:

• Strong problem-solving and analytical thinking
• Ability to work independently with ownership
• Clear communication in a global team environment
• Detail-oriented with good documentation practices
• Proactive mindset with focus on improvement and automation

Reports to: Chief Information Officer

CTC offered – INR 12.5 LPA to 13.5 LPA (depending upon last drawn salary).

If you find the above skill sets match your experience, please send your updated CV to hrindia@bareinternational.com

Company Profile:

BARE International is a US-based, global customer experience consulting firm with 39 years of experience. The company set the industry standard as the largest independent provider of customer experience research. BARE International has global coverage with 13 Offices around the world.  Our vision is to "inspire excellence" by delivering actionable insights to our clients that strategically impact the improvement of their customer experience.

Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. Join BARE for a close-knit work environment and global entrepreneurial experience!

We are seeking talented, educated, resourceful and passionate associates to join our fast-growing team and grow with us. We welcome dedicated, independent thinkers with multilingual capabilities and excellent problem-solving skills.

BARE International would like to store your CV in its Bamboo HR Hiring database for 2 years for the purpose to provide you opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers at North America. Details about the Data handling at BARE can be obtained at BARE’s Privacy Notice at http://sh.baidata.com/PNJobApp. For questions or requests to revoke this consent you can any time contact us on our Data Privacy Webform at http://sh.baidata.com/PWebForm