Retail & Museum Assistant -Battersea Power Supplies Museum and Gift Shop

Retail and Museum Assistant

About the job:

We are looking for a friendly, motivated and customer-focused Retail and Museum Assistant to join our team in Battersea Power Station, London. This role combines museum visitor engagement with retail responsibilities and would suit someone with previous experience of working in a museum, gallery or cultural venue. Strong customer service and sales skills in a retail/cultural environment are essential.

Key Responsibilities:

• Provide a welcoming and professional experience for museum visitors
• Warmly engage customers in the museum shop, demonstrate good product knowledge and upsell where appropriate
• Process sales transactions using POS systems and fulfil online orders where necessary
• Answer visitor enquiries and share information about the museum, events and promotions
• Assist with monthly events hosted by a variety of visiting artists, designers and makers, including craft workshops and studio pop-ups
• Maintain high visual merchandising standards throughout the shop
Receive and process deliveries as and when necessary
• Maintain an organised stock room and assist with stock management and shop floor replenishment
• Assist with daily shop operations and ensure the retail and museum areas are presented to a high standard
• Support colleagues with day-to-day administrative and operational tasks
• Carry out delegated tasks with accuracy
• Assist with opening and closing procedures and waste disposal as required
• Work collaboratively with colleagues to ensure a smooth and welcoming experience for visitors and customers

Essential Requirements:

• Previous retail experience using POS systems, e.g. Lightspeed and Shopify, in a customer-facing environment
• Professional, approachable and confident dealing with museum visitors and customers
• Ability to work weekends
• Excellent interpersonal skills
• Excellent communication skills with visitors and colleagues
• Ability to contribute to a positive work environment
• Ability to work collaboratively as part of a team and also independently
• Experience in visitor engagement or public-facing roles
• A proactive and helpful approach to customer service

Desirable:

• Experience in a retail operation of a museum, gallery or cultural venue
Interest in museums, arts and culture, as well as in creative retail and artisanal products
• Open to sharing ideas with the buying/events team on new products and workshops that could be hosted in-store
• Experience in fulfilling online orders
• Experience working with artists, designers, makers or independent brands

About Us:

Located in Turbine Hall A, Battersea Power Supplies Museum and Gift Shop offers a unique insight into the Power Station’s remarkable story.

The museum traces its journey from pioneering electricity supplier to cultural icon, highlighting the vision, innovation and collaboration behind its transformation into one of London’s most vibrant destinations.

An enduring symbol of London’s industrial heritage and architectural ambition, Battersea Power Station continues to evolve. This spirit of reinvention is reflected in the gift shop, where a stylishly curated collection celebrates its rich history and dynamic design impact.

From books and prints to homewares, souvenirs and wearables, each item is thoughtfully selected from some of London’s and the UK’s most exciting artists, designer-makers and independent brands.

The museum holds monthly craft workshops and studio pop-up events, establishing itself as a growing creative hub within London’s vibrant art scene.

www.batterseapowersupplies.co.uk

Location: Battersea Power Station, London
Type: 1 day a week / Permanent
Salary: Competitive.