Impact and Learning Associate

United States·Oaklandmid

OtherAssociate

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Quick Summary

Key Responsibilities

Create, update, and maintain staff and volunteer profiles within the case management system,

Technical Tools

OtherAssociate

Responsibilities

~2 min read

→Create, update, and maintain staff and volunteer profiles within the case management system, ensuring accurate records and appropriate management of confidential personnel information
→Coordinate support for staff using the case management system, ensuring timely and effective resolution of issues
→Troubleshoot system challenges and liaise with internal teams and external vendors
→Contribute to system updates, testing, and continuous improvement efforts, identifying and addressing opportunities to improve functionality and data quality.
→Conduct regular data audits to ensure accuracy, completeness, and alignment with organizational standards
→Identify patterns in data issues and implement solutions to improve data quality over time
→Reinforce data practices that support compliance with legal services funding and reporting requirements
→Produce reports and dashboards that support program management and organizational decision-making
→Coordinate data collection, validation, and reporting for grants, contracts, and staff evaluation processes
→Translate program data into clear, accurate, and actionable information to support reporting and decision-making.
→Deliver onboarding and refresher trainings for staff on data systems and processes
→Maintain and improve user guides, training materials, and documentation
→Provide guidance to staff on data entry and reporting practices to promote confidence, consistency, and data quality.
→Coordinate the tracking and monitoring of key performance indicators and program outcomes, working closely with program teams to ensure accurate and timely reporting.
→Implement and maintain data collection tools and workflows, identifying opportunities to improve data quality, consistency, and efficiency.
→Engage in other tasks and projects that further the interest of fostering BayLegal's mission and operations as a non-profit.

Requirements

~2 min read

At least four years of progressively responsible professional experience in data systems, reporting, program operations, nonprofit administration, or a related area. A bachelor’s degree is preferred.
Experience working with databases or case management systems (e.g., Salesforce or similar).
Commitment to complying with BayLegal funding requirements, and firm standards, policies and practices.
Current proficiency, and ability to improve proficiency, in technological equipment, hardware, and software necessary to perform duties of the position.
Humility in working with colleagues, vendors, and individuals of all identities, experiences, and perspectives.
Strong attention to detail and demonstrated responsibility for the accuracy and integrity of data.
Ability to manage multiple priorities, exercise sound judgment, and follow through on responsibilities independently.
Strong communication skills and experience providing guidance and training to non-technical users.
Systems thinker who can connect data processes to real-world program impact.
Strong problem-solver who can identify root causes and improve workflows
Organized and reliable, with strong follow-through
Collaborative and service-oriented, with a commitment to supporting staff
Curious and motivated to continuously improve systems and practices

Experience in a nonprofit, legal services, or public interest environment.
Familiarity with legal case management systems or experience working with attorneys and/or advocates.
Experience with grant reporting or compliance-related data tracking.
Experience creating reports or dashboards using Excel, Salesforce, or similar tools.
Experience delivering trainings or developing user documentation.

What We Offer

~2 min read

Work Environment: This position is primarily sedentary. When in the office, the applicant can expect to be working at a desk in a temperature-controlled office, in a modular space or individual office. The noise level in the work environment is usually moderate. Regular in-person appearance in court and some travel is required.

Physical Activity: BayLegal provides this list for transparency of the physical activity that may be required for this position. BayLegal is committed to being a workplace that supports applicants and employees with disabilities. Applicants and employees may request reasonable accommodation, and BayLegal will engage in an interactive process.

Physical activity while performing duties of the job include occasionally being required to sit for prolonged periods; be ambulatory; travel; use hands to type; feel objects, operate tools and/or controls; reach with hands and arms; talk and hear. An employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Applications: BayLegal is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, disability status, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances.

We will consider qualified candidates with a criminal history pursuant to the California Fair Chance Act, Federal and local laws. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if BayLegal is is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding your conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.

All qualified applicants are encouraged to apply. Reasonable accommodations are available upon request. Applications will be reviewed on a rolling basis until the position is filled.