Deskside Support Engineer
United States·RichmondmidCustomer SupportSupport Engineer
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Quick Summary
Overview
Coordinate hardware dispatches and logistics. Support imaging, update testing, and manage physical and logical hardware inventory within the depot.
Technical Tools
Customer SupportSupport Engineer
- Coordinate hardware dispatches and logistics.
- Support imaging, update testing, and manage physical and logical hardware inventory within the depot.
- Utilize ServiceNow and other depot tools to manage workflow and ticketing processes.
- Load operating system on computers using standard deployment and build procedures.
- Prepare and ship hardware to the correct address in accordance with established procedures.
- Create and update process documentation as needed.
- Collaborate with technical staff and Asset Managers to expedite the laptop build process.
- Inspect and prepare returned hardware for repair, redeployment, repurposing, or retirement in accordance with established procedures.
- Troubleshoot and resolve hardware, imaging, deployment, and inventory-related issues or errors.
- Train new employees on hardware repair, imaging, deployment, and system-based tasks.
- Evaluate business needs and recommend solutions in accordance with standards.
- Evaluate and implement process improvements.
- Assist with inventory control, parts ordering, and shipping/receiving activities to support depot services.
- Maintain reliable and regular attendance.
- Other duties as assigned by management.
Requirements
~1 min read- Must pass pre-employment (post offer) background check and drug screen.
- Must maintain a valid driver’s license.
- US Citizenship required due to federal government contract requirements
Location & Eligibility
Where is the job
Richmond, United States
On-site at the office
Who can apply
US
Listing Details
- Posted
- September 18, 2026
- First seen
- September 19, 2026
- Last seen
- September 28, 2026
Posting Health
- Days active
- 8
- Repost count
- 1
- Trust Level
- 39%
- Scored at
- September 28, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
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