Continuous Improvements Specialist

Bellroy has been quietly building something. For the last 18 months, a cross-functional group of people have been steering continuous improvement; mapping processes, identifying inefficiencies, and delivering better ways of working across the business. They've automated NetSuite inbound transactions, redesigned staff ordering processes, and are currently rearchitecting how we manage spare parts. And the momentum they’ve built is exactly why this role now exists.

What the team has built, works, and it's time to give it the dedicated energy it deserves. As Bellroy's first full-time CI Facilitator, you'll be the connective tissue of the team. You’ll be the person who keeps it moving: facilitating the team's ways of working, coordinating improvement projects across the business, and making sure initiatives progress from idea to implementation without losing momentum along the way.

You'll work across almost every function at Bellroy: Operations, Production, Finance, Sales, and beyond. That means a lot of stakeholder management, a lot of listening, and a genuine ability to bring people along with you. Change management isn't a buzzword here; it's a core part of what you'll do every week. If you're someone who gets a quiet thrill from spotting an inefficient process and an equally quiet thrill from watching a better one take its place; then this might be exactly the right role for you.

• Have 3+ years of experience in a product or e-commerce business, with exposure to continuous improvement or process improvement. A background in operations, project work, or any role where you’ve actively improved how things get done is what matters most
• Are a natural facilitator: you know how to run a productive session, keep a group aligned, and make sure the right conversations happen at the right time
• Can influence and bring people along without direct authority; you’re comfortable working across departments and navigating competing priorities with patience and clarity
• Have been part of improvement or process change projects from problem through to solution. You don't need to have led them, but you understand what it takes to get something across the line
• Have a genuine knack for spotting where a process is breaking down and an instinct for what a better version could look like
• Are curious by nature: you seek out new approaches, share what you find, and enjoy learning out loud with others
• Communicate clearly and with care across technical and non-technical audiences, and especially when introducing change people didn't ask for.

• Facilitated the weekly CI team session; keeping contributors aligned, making sure each initiative had a clear owner, a next step, and a realistic timeline
• Checked in with a finance team lead on how a recently implemented change was landing and whether it was actually solving the problem it was designed to solve
• Reworked the CI team’s retrospective framework to better capture both qualitative and quantitative data, structuring the outputs so they feed back meaningfully into how the team prioritises and evaluates future initiatives.
• Explored how an LLM could help accelerate the early stages of a process mapping exercise; drafting an initial process outline based on stakeholder notes, then pressure-testing it with the people who actually do the work.
• Read something interesting about value stream mapping in a non-manufacturing context and shared it with the team in your weekly meeting
• Prepared the quarterly newsletter of completed initiatives for a broader business audience, translating the work into language that lands with people who weren't in the room when it happened.

This is a full-time position, based in our Collingwood office, with hybrid flexibility. 

Start date: We're ready when you are!