Associate Technical Account Manager

LondonRemotefull-timemid

Technical Support EngineerCustomer

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Quick Summary

Overview

Associate Technical Account Manager (London-based: 3 days in office) Our Mission We're not your average benefits platform – we're the driving force that uplifts people's lives.

Requirements Summary

Experience in benefits, HR tech, payroll, or a related space : very useful context, but we can teach domain knowledge to the right person.

Technical Tools

saas

(London-based: 3 days in office)

We're not your average benefits platform – we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.

Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.

As an Associate Technical Account Manager at Ben, you'll be the person our customers rely on when things get technical. You'll own a book of accounts, working alongside our CSMs to make sure customers are getting real value from the platform - and stepping in when things need fixing, explaining, or improving.

This role sits right at the intersection of customer relationships and technical problem-solving. You'll handle escalations, run enablement sessions, dig into recurring issues, and help our customers' admin teams feel genuinely confident using Ben.

We're building out our TAM function as Ben scales into enterprise. That means you're joining early, helping shape how we support our biggest customers, and growing your skills in an environment where there's real ownership from day one.

What We Offer

~1 min read

✓Experience in benefits, HR tech, payroll, or a related space : very useful context, but we can teach domain knowledge to the right person.

✓Familiarity with SaaS platforms, integrations, or APIs: you don't need to write code, but understanding how systems talk to each other is incredibly important in this role.

✓Experience running customer training or enablement sessions: webinars, workshops, onboarding calls. You're comfortable presenting and teaching.

✓Experience working in a scaling startup environment: our processes are still being built as we grow!

What We Offer

~2 min read

It's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here.

💰 Competitive base salary + equity, so you own what you build

💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250

🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!

🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!

🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones

🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting

❤️ Comprehensive Private Medical Insurance

💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check

🧠 Comprehensive and tailored mental health support and professional coaching through a leading provider

We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.