Technical Support Engineer

Are you looking for a challenging position in a global organization? Do you think you can handle technical responsibilities, while seated in our regional head office in Eindhoven (NL)?

We are looking for someone who is pro-active, driven, solution-oriented, and patient, to join our Technical Support Engineer (TSE) team within the Customer Care Department.

As a TSE, you will need to ensure the after-sales product quality, repair quality, and any technical support from our call center and installers.

• Providing 2nd tier technical support for our customers within Europe;

• Providing solutions for our installation partners during the installation process;

• Provide training for our contact centers and service partners

• Quality management, amongst this New Product Introduction quality monitoring;

• Occasional on-site visits based on urgent requests (up to 1 day advance notification) within Europe;

• Researching, diagnosing, troubleshooting, and identifying solutions related to our products.

• 3 years of relevant technical working experience, preferably in the field of Projector or (large) displays;

• Workload prioritization;

• Provide step-by-step technical help in easy-to-understand English even to non-technical customers;

• Familiar with standard operating systems such as Windows and MacOS;

• Strong problem-solving skills;

• Basic knowledge of network infrastructure and setup. (ex. Firewall configuration).

• Good communication skills;

• To be a team player but also to have the ability to work independently;

• Good comprehension of English, both written and spoken.