Application Technical Support Engineer

About Bright Software Group
At Bright, we are powering the digital practice of tomorrow – today.

We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our innovative solutions and outstanding customer experiences enable our customers to run their businesses efficiently and serve their customers brilliantly.

We believe understanding is the difference between working and winning.

The Role
This role sits within Engineering and works day-to-day alongside Customer Success, acting as the technical bridge between the two teams. The Application Technical Support Engineer is the go-to person for customer-reported issues – debugging problems, interrogating data, building internal tooling, and making sure nothing falls between the cracks. It suits someone who enjoys variety and is comfortable moving between technical investigation and non-technical conversation.

You will thrive in this role if you have solid SQL experience, strong problem-solving instincts, and you are energised by a fast-paced environment where no two days look the same.