Breakdown Coordinator-Part Time Weekend Shift

Are you the person people call when a truck is down because you actually understand what they’re talking about?

We’re looking for a Weekend Breakdown Coordinator who knows heavy-duty trucks, can troubleshoot problems, and thinks quickly when something goes wrong.

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  Serve as the primary point of contact for drivers experiencing mechanical issues, tire failures, accidents, and other roadside problems.

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  Use your mechanical knowledge to troubleshoot issues and determine the severity of the problem.

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  Determine whether equipment can safely make it to a shop or requires roadside service or towing.

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  Find fast, practical, and cost-effective solutions to minimize driver and equipment downtime.

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  Coordinate with mobile mechanics, towing companies, tire vendors, dealerships, and repair facilities.

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  Communicate ETAs and repair updates to drivers, dispatch, and fleet maintenance leadership.

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  Track breakdowns from the initial call through completion.

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  Accurately document repairs, vendors, costs, downtime, and other important details.

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  Identify recurring equipment issues and communicate potential patterns to fleet maintenance leadership.

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  Escalate accidents, injuries, and major mechanical failures according to company procedures.

You’ll help keep the shop running smoothly by:

• Opening and managing repair orders for shop technicians.

• Communicating with technicians about repair status, priorities, and parts needs.

• Updating maintenance and TMS systems with accurate repair information.

• Helping order and track parts for open repairs.

• Closing completed repair orders and ensuring documentation is accurate and complete.

• Helping prioritize weekend shop work based on breakdowns and fleet needs.

You’re not just answering the phone and passing along messages. You’re the person helping make the call.

You’ll use your mechanical knowledge, problem-solving skills, and judgment to help drivers through real situations, coordinate repairs, minimize downtime, and keep our fleet moving.

If you know trucks, enjoy solving problems, and stay calm under pressure, we want to hear from you.

The ideal candidate knows heavy-duty trucks, thinks on their feet, and is confident making decisions when a driver needs help.

• Strong mechanical knowledge of heavy-duty trucks and trailers, including diesel engines, brakes, electrical systems, tires, and suspension.