Betclic Group

Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology.

The Customer Service Agent interacts with customers in response to enquiries and complaints relating to our products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, chat or any other communication tool. In addition, the Agent is responsible for ensuring that communications made by the company are in a format that is correct and legible for all of our customers.

In this role, your main missions are:

• Acquiring a good understanding and knowledge of our products, including the specific functions of poker, sports betting, casino, live casino, bingo, and games, as well as the tools used for each product.
  
• Assisting our customers with financial, functional and technical problems and enquiries to closure.
  
• Working rotating shifts or specified hours to handle the daily customer support workload.
  
• Being up-to-date with promotions, competitions and special offers that we promote to our customers.
  
• Creation and maintenance of standard responses to frequently asked questions and upcoming situations.
  
• Reporting of urgent matters such as downtime and multi-user problems to third parties, Team Lead, and the Customer Services Manager.
  
• Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary.
  
• Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.
  
• Assisting the Team Lead, the Customer Services Director and Product Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media.

Employees with a good dose of humour, respect and kindness, a little zeal and a real passion for their profession!

If your application is shortlisted, you will meet with the relevant hiring managers and an HR representative throughout the recruitment process. 

You may also be asked to complete technical assessments and a psychometric test, depending on the role.

The recruitment process typically takes between 3 to 6 weeks, ensuring a smooth and engaging experience for you.

🌍Travel & Leisure benefit up to €600 per year

🏋️Fitness benefit up to €30 per month

🍽️Meal allowance

🩺Private health insurance after 6 months of employment

✅Private pension scheme after 6 months of employment

🏠Relocation package

💻Hybrid work arrangement from Malta

✈️Possibility to work remotely from home country for few weeks per year

📚Constant focus on skills development with a personalized annual training program

📈Career development in an international environment

📍 Betclic Group - Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta