CRM Product Specialist

Are you passionate about driving innovation and optimising business processes? If yes, then you might be our new colleague as our new CRM Product Specialist.

As a CRM Product Specialist, you will play a crucial role in managing the CRM lifecycle, conducting comprehensive process analysis, and collaborating with cross-functional teams. You will focus on ensuring data integrity and driving effective communication between business users and technical teams.

• Collaborate with stakeholders to define and prioritise features and functionality of the CRM process & product

• Act as the subject matter expert on capabilities, identifying opportunities for innovation and improvement.

• Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.

• Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.

• Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.

• Collaborate closely with development teams to ensure successful implementation and delivery of projects.

• Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams.

• Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.

• Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.

• Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights.

• Continuously monitor data quality and provide recommendations for improvement.

• Minimum of 3 years of experience as a Business Analyst, Product Manager, or similar role.

• Proven track record of successfully managing CRM projects, including customization and configuration.

• Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.

• Extensive experience with Salesforce

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.

• Familiarity with software development life cycle (SDLC) and experience working with development teams.

• You thrive in a busy and vibrant environment

• You have strong attention to detail

• You are eager to learn and not afraid to ask questions and take on new challenges

• You are process-oriented and won't be satisfied if the methodology is inefficient

We look forward to hearing from you and accept applications until 28th August.
Please submit your CV and cover letter in PDF; only applications submitted in English will be considered.

Expected start date: as soon as possible.