Member Care Navigator

United States·Richmond,ManchesterRemoteFull-timemid

Care NavigatorHealthcare Non-Clinical

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Quick Summary

Overview

Who we are: At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are,

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Care NavigatorHealthcare Non-Clinical

Who we are:

At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.

We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.

If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you.

The role:

As a key frontline team member at Better Life Partners, you will serve as a primary point of contact for members, helping them understand, coordinate, and access the care and support they need. You’ll embody our core values by delivering compassionate, organized, and responsive support to ensure every member feels seen, heard, and cared for.

This is a Remote position. Unless otherwise agreed upon, all candidates must reside in-market. Our team provides services Monday through Saturday, 8:30 a.m. to 8:30 p.m. Eastern Standard Time. Shifts are 8 hours. Team members must be able to work at least three evening shifts per week. The work schedule will be Monday, Tuesday, Thursday 12:00pm-8:00pm, Wednesday and Friday 9:00am-5:00pm.

Demonstrating and communicating the core values of Better Life Partners in every interaction

Conducting initial assessments to identify members’ social, behavioral, and medical needs

Creating and executing personalized care navigation plans, tailored to help members access critical resources and services

Guiding members through complex healthcare systems, including scheduling appointments, referrals, follow-ups, and care coordination

Reviewing relevant member information prior to each session and sharing it with Counselors and Medical Providers to ensure coordinated care

Greet members virtually and assist them with accessing and navigating the virtual meeting platform

Providing technical support and troubleshooting to members experiencing issues with the virtual care platform.

Handling new and returning member intakes, including onboarding and appointment scheduling

Meeting members’ social needs, such as housing, food, transportation, and other critical resources, by identifying barriers to care and connecting them with appropriate services

Communicating proactively with internal teams (Counselors, Providers, Leadership, and the Member Services Team) to ensure alignment on member needs and status

Documenting all member interactions accurately and in a timely manner in the electronic health record (EHR) and other tracking systems

Providing education and resources to support member' understanding of their care plans and improve health literacy.

Supporting special operational projects and contributing flexibly to organizational needs with an "all hands on deck" attitude

A High School Diploma or equivalent (required)

Willingness and eagerness to learn, be flexible, and assist teammates when needed

Excellent time management and organizational skills

Strong work ethic and reliability

Ability to multitask in a fast-paced, team-oriented environment

Reliable internet access and strong computer skills

Certified Recovery Support Worker (CRSW) credential (preferred)

A Bachelor's Degree or equivalent work experience

Passion for working in the healthcare field or substance use recovery

1+ year(s) experience in a Medication-Assisted Treatment (MAT) program

1+ year(s) experience in case management or care navigation

BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs.

Must have reliable internet service with a fast upload/download ability

Ability to ensure that any protected health or proprietary data/information is not visible (or audible) to others in any work location

Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions