Front Desk Agent

The placement opportunity includes the following departments and positions: Department: Orientation Position: Orientation Duration: 0.5 month Job Description: The objective of the orientation phase is to provide [FIRST NAME] with a comprehensive introduction to Hyatt Regency New Orleans, ensuring a strong foundation in the company’s culture, systems, brand standards, and operational environment. During this phase, [FIRST NAME] will gain an in-depth understanding of Hyatt’s core purpose: “We care for people so they can be their best.” Emphasis will be placed on delivering service through empathy, authenticity, and meaningful human connection, which are essential principles guiding all guest and colleague interactions. [FIRST NAME] will be trained to navigate essential systems, including, Hyatt Connect, Kronos (timekeeping system), ADP Colleague Self Service and Hyatt Policies & Procedures. [FIRST NAME] will also receive an introduction to the local community, including: Housing options and nearby apartment complexes, Transportation options, Cultural attractions and community resources and Local entertainment and sporting events. Department: Rooms Division Position: Front Desk Agent Duration: 5 months Job Description: During this rotation, [FIRST NAME] will develop comprehensive Front Office skills in daily operations within a high-volume, full-service hotel environment. [FIRST NAME] will deliver exceptional personalized service, handle guest concerns professionally, including check-in and check-out procedures, arrival and departure processes, and the use of AM and PM checklists to prepare for high occupancy and sold-out nights. [FIRST NAME] will become comfortable using tools such as the Relocation Spreadsheet and develop strong time management and organizational skills. Training will also include proficiency in Opera Property Management System to manage reservations, guest profiles, and room assignments, as well as HotSOS to coordinate guest requests, maintenance, and service recovery. By the end of the rotation, [FIRST NAME] will be equipped to provide a high standard of service while effectively supporting front office operations in a large-scale convention hotel. Department: Rooms Division Position: Guest Services Agent Duration: 4 months Job Description: During this rotation, [FIRST NAME] will develop advanced Guest Services skills within a full-service, high-volume hotel environment, with a primary focus on VIP guest relations and personalized service. [FIRST NAME] will learn processes for preparing VIP and repeat guest arrivals, including assigning amenities, coordinating special requests, contacting top clients prior to arrival, and inspecting rooms and suites to ensure readiness. In addition, [FIRST NAME] will gain experience in the Lobby Ambassador role, providing personalized service to attendees during hotel events, engaging with guests in public spaces, and creating meaningful connections through exceptional customer service to enhance the overall guest experience. Department: Rooms Division Position: Rooms Controller Agent Duration: 2.5 months Job Description: During this rotation, [FIRST NAME] will gain hands-on experience in Rooms Controller operations, focusing on managing room inventory, coordinating group arrivals, and supporting overall front office operations from behind the front desk. [FIRST NAME] will learn to ensure group check-ins are efficiently prepared, including pre-keying rooms, organizing meal coupons according to group specifications, and verifying that billing details are accurately reflected in all reservations. [FIRST NAME] will assist in coordinating arrivals for various segments such as travel groups, large conventions, and daily airline arrivals, including preparing room assignments, monitoring airline schedules, and ensuring timely accommodations for crew members and pilots based on arrival and departure times. Through this training, [FIRST NAME] will develop strong organizational, analytical, and coordination skills while gaining a comprehensive understanding of how Rooms Control supports seamless guest flow and operational efficiency in a large-scale convention hotel. Requirements - you are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR - you have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR - you have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA) - you have shown consistent career growth over the last years - you have shown serious commitment to your most recent employers.