Server

The placement opportunity includes the following departments and positions: Department: Orientation Position: Orientation Duration: 0.5 month Job Description: [FIRST NAME] will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase. Department: Food and Beverage Position: Outlet Host Duration: 3.5 months Job Description: During this rotation, [FIRST NAME] will gain a thorough understanding of outlet host operations within the hotel’s food and beverage outlets. [FIRST NAME] will learn how to warmly welcome guests, manage reservations and waitlists, coordinate seating arrangements, and ensure a smooth and efficient flow of service throughout each shift. As part of her/his training, [FIRST NAME] will also develop strong customer service communication skills, including learning the appropriate language and tone to use when interacting with guests in a variety of situations. [FIRST NAME] will spend time shadowing both line colleagues and leadership to observe best practices in guest engagement and service delivery within the Hyatt Regency environment. Throughout the rotation, [FIRST NAME] will assist with guest inquiries, support communication between front-of-house team members, and help maintain presentation standards across the outlet. [FIRST NAME] will also gain an understanding of how effective seating strategies and reservation management contribute to overall operational efficiency and guest satisfaction. By the end of the phase, [FIRST NAME] will be expected to demonstrate confidence, professionalism, and ease when interacting with guests, ensuring a positive and welcoming experience. Department: Food and Beverage Position: Outlet Server Duration: 5 months Job Description: This phase aims to refine and further develop skills already learned from the previous phase, as well as introduce [FIRST NAME] to skills required by a server in a fine dining, casual setting and banqueting event. [FIRST NAME] will learn the different procedures and techniques of service that differ between the outlet settings and will put into practice and to master each of these different techniques, learn to use POS computer system to record and track ordered items, learn to use various upselling techniques, learn to control guest checks and secure proper payment, learn hotel events/BEO standards for setup and service of large functions; learn process for mise en place, learn gratuity distribution methods, and learn process for ensuring customer satisfaction and complaint resolution. By the end of this phase, the trainee will be equipped will all knowledge and skills required by a professional lead server, and the trainee will have the chance to practice and perfect those skills. Department: Food and Beverage Position: In-Room Dining Server / Barista Duration: 3 months Job Description: During this phase, [FIRST NAME] will focus on delivering a high-quality in-room dining experience, providing attentive and personalized service directly to guests. They will learn how to manage orders from start to finish, including taking requests through various channels, accurately entering them into the POS system, and ensuring timely and well-presented delivery in line with Hyatt Regency New Orleans standards. They will also learn how to properly set up in-room dining, explain menu items, and handle special requests, including dietary needs and allergies. As part of this rotation, barista training will be incorporated, allowing exposure to beverage preparation and an understanding of how these offerings enhance the overall guest experience. A key focus of this phase will be understanding the coordination behind in-room dining operations. They will assist in organizing and executing amenity deliveries, including delighters, and learn how these services contribute to creating memorable guest experiences. Additional exposure will include how in-room dining partners with group and convention business, supporting large arrivals and special events through the amenity delivery process. Throughout the rotation, they will continue building confidence in guest interactions by learning to anticipate needs, respond to concerns, and provide thoughtful, polished service. By the end of this phase, they will feel comfortable delivering a consistent and elevated in-room dining experience that reflects Hyatt Regency New Orleans standards. Requirements - you are enrolled in a post secondary ministerially recognized academic institution in the hospitality industry OR - you have a hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR - you have 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA) - you have shown consistent career growth over the last years - you have shown serious commitment to your most recent employers