We are looking for our Warehouse Success Specialist.
The role will be based in our Fashion Hub, sharing time between two warehouses: Châtres et Ferrières.
In the context of strong growth and a demanding environment, we are looking for a Chargé(e) Relation Client / Warehouse Success Specialist who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.
Location: Châtres & Ferrières | Full time | On-site
Compensation: €31,500 - €33,500 a year
As a Warehouse Success Specialist you will
Increase customer satisfaction
Respond to customer requests, advise them, and ensure high-quality follow-up
Manage escalations (proactive & reactive) and coordinate internal stakeholders
Ensure end-to-end resolution (analysis, action plan, communication, closure)
Ensure compliance with contractual commitments (SLAs) and KPIs
Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.
Support portfolio growth
Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management
Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site
Assess the operational feasibility of custom requests and help prepare quotes
Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).
Continuous improvement & management
Monitor customer metrics and identify potential risks early on
Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
Implement proactive communication (operational updates, recommendations, incident prevention)
Contribute to improving on-site routines and processes (quality, timelines, customer experience)
+2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
Prior experience in a warehouse environment
Fluency in English 🇬🇧
Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies).
Excellent interpersonal skills, solution-oriented approach
Ability to learn quickly
Hands-on approach to act quickly and understand operational issues
Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs
Passion for continuous improvement and problem-solving
💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
💙 Founders-led company with an innovative, caring culture.
🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
🌍 International environment: Work across Paris, Madrid, London, Berlin and our European warehouse network.
🍱 10€ meal voucher per worked day (55% paid by Bigblue)
🧘 ♀️ ClassPass membership for fitness & wellness.
🩺 100% health insurance coverage with Benefiz.
