Binance
Binance4d ago
New

Customer Service Representative (Croatian & English)

CroatiaCroatia·ZagrebRemoteFull-time: Remotemid
Customer Support SpecialistCustomer
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Quick Summary

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users.

Technical Tools
Customer Support SpecialistCustomer
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
  • Handle high volumes of live chat and support tickets across assigned language queues
  • Identify and evaluate customers' needs to deliver satisfaction and timely resolution
  • Provide accurate, valid, and comprehensive information on platform features, products, and processes
  • Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
  • Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
  • Go the extra mile to engage customers and deliver a best-in-class experience
    Perform other tasks as assigned by team leaders
  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Strong IT proficiency and ability to handle moderately technical customer queries 
  • Exceptional written communication skills and active listening ability
  • Ability to multi-task, prioritize, and manage time effectively
  • Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
  • Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
  • Knowledge of the cryptocurrency/blockchain field is a strong advantage
  • Fluent in English and Croatian
  • Willing to work weekends and irregular hours which will include night shifts
    • Why Binance
    • Shape the future with the world’s leading blockchain ecosystem
    • Collaborate with world-class talent in a user-centric global organization with a flat structure
    • Tackle unique, fast-paced projects with autonomy in an innovative environment
    • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
    • Competitive salary and company benefits
    • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

    Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
    By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

    Location & Eligibility

    Where is the job
    Zagreb, Croatia
    Remote within one country
    Who can apply
    HR

    Listing Details

    Posted
    May 22, 2026
    First seen
    May 23, 2026
    Last seen
    May 26, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    76%
    Scored at
    May 23, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Binance
    Binance
    lever

    Trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes.

    Employees
    3k+
    Founded
    2017
    Domain
    binance.com
    Jobs
    View 370 jobs
    View company profile

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    BinanceCustomer Service Representative (Croatian & English)
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