Binance61mo ago
Customer Service Representative - (German & English)
Customer Support SpecialistCustomer
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Quick Summary
Overview
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an…
Technical Tools
customer-support
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations in Europe.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
Support is via a live chat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.
The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Location & Eligibility
Where is the job
Istanbul, Türkiye
Remote within one country
Who can apply
TR
Listing Details
- Posted
- May 5, 2021
- First seen
- May 7, 2026
- Last seen
- May 29, 2026
Posting Health
- Days active
- 22
- Repost count
- 0
- Trust Level
- 39%
- Scored at
- May 29, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
Binance
lever
Trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes.
View company profileExternal application · ~5 min on Binance's site
Please let Binance know you found this job on Jobera.
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Customer Service Representative - (German & English)