IT Support Specialist 2

It's not enough to have the right technology today, you must have a plan for tomorrow. At Diamond Assets we service schools, businesses, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. In addition, we take pride in delivering the highest-quality, refurbished Apple products at an affordable price. With our "lifecycle through epicycle" approach, we strive to meet our mission of providing equitable and affordable access to technology.

• →Technical College degree in Information Technology, end-user devices, a related field, or equivalent experience is mandatory; certifications such as CompTIA A+, Apple Certified Support Professional, are required.
• →3+ years of hands-on end-user support and device repair experience or demonstrated equivalent capability at the Level 1 role.
• →Advanced proficiency supporting macOS, iOS, iPadOS, and Windows end-user.
• →Deep, hands-on MDM and client-deployment experience, including configuration profiles, policy management, software distribution, and Apple Business/Apple School ecosystem workflows.
• →Demonstrated ability to diagnose and repair electronic devices, with strong judgment on repair-versus-disposition outcomes.
• →Proven track record supporting productivity software, email, collaborative systems, and end-user networking concerns.
• →Demonstrated ability to mentor or train less experienced staff and to lead by example.
• →Exceptional customer service aptitude, including with escalated or sensitive client interactions.
• →Strong problem-solving abilities - identifying, researching, troubleshooting, and resolving technical issues with minimal supervision.
• →Thorough documentation discipline for supported systems, procedures, and processes.
• →Robust organizational and task-management proficiency, including the ability to prioritize across competing demands.

The person in this position is expected to continue to learn, grow and contribute in a fast-changing and highly productive work environment. In addition, there are high expectations for excellent communication, teamwork, and problem-solving abilities.