Binance
Binance27mo ago
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Customer Service Representative - Indonesia

IndonesiaIndonesia·Jakartamid
Customer Support SpecialistCustomer
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Quick Summary

Overview

Handle high amounts of live chat and phone calls Identify and evaluate customers’ needs to deliver satisfaction Provide accurate, valid and comprehensive information Manage complaints,

Technical Tools
Customer Support SpecialistCustomer
  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information 
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Ability to multi-task, prioritize, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Multi-lingual capability is a big plus
  • Fluent in English and Indonesian
  • Willing to work weekends and irregular hours which will include night shifts

    • Location & Eligibility

    Where is the job
    Jakarta, Indonesia
    Hybrid — some on-site time required
    Who can apply
    ID

    Listing Details

    Posted
    May 30, 2024
    First seen
    June 9, 2026
    Last seen
    July 3, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    30%
    Scored at
    June 9, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Employees
    3k+
    Founded
    2017
    Domain
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