Trading Support Specialist - VIP & Institutional (EU)

GlobalRemoteFull-time: Remotemid

OtherSupport Specialist

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Quick Summary

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users.

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OtherSupport Specialist

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About Binance VIP & Institutional Team

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.

Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products

Provide dedicated and prompt support to our institutional and VIP customers via different communication channels

Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API

Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products

Collect customer feedback and manage projects to realise the product change requirements

Provide system and product updates to customers to ensure they are aware of all the major changes in time

Minimum of 3 years of relevant experience in a client/trading desk support role in financial services

Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes

Playing a client manager role and able to support client’s growth and business developmentUnderstanding of crypto derivative trading products

Outstanding problem solving skills with the ability to resolve issues under high pressure

Excellent communication skills to facilitate cross departmental communication

Able to participate in an on-call rotation, as required by the business

Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders

Hands-on experience in API trading is a strong plus

Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus

Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures