Support Manager

United States·Boston,St. Louismid

OtherSupport Manager

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Quick Summary

Overview

About BizzyCar BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work.

Key Responsibilities

Become a subject matter expert (SME) on BizzyCar’s platform, products, and dealership workflows Build, lead, and help scale the Support function within the Customer Success organization Operate as a hands-on support leader, owning escalations and…

Requirements Summary

3+ years in Customer Support, Customer Success, or a customer-facing SaaS/tech role Experience building or improving support processes in high-growth or resource-constrained environments is a plus Strong data orientation, comfortable using metrics…

Technical Tools

hubspotb2bcustomer-successcustomer-supportsaas

About the Role

~1 min read

Responsibilities

~1 min read

→Become a subject matter expert (SME) on BizzyCar’s platform, products, and dealership workflows
→Build, lead, and help scale the Support function within the Customer Success organization
→Operate as a hands-on support leader, owning escalations and setting the standard for execution and efficiency
→Design and improve support processes, workflows, and documentation to drive efficiency and repetition
→Develop and maintain internal documentation and customer self-service resources
→Monitor and analyze support metrics (SLAs, response time, CSAT, resolution rates) to drive performance improvements
→Act as the voice of the customer (VoC) by identifying trends and influencing product and process improvements
→Foster a culture of ownership, accountability, urgency, and continuous improvement

Requirements

~1 min read

3+ years in Customer Support, Customer Success, or a customer-facing SaaS/tech role
Experience building or improving support processes in high-growth or resource-constrained environments is a plus
Strong data orientation, comfortable using metrics to drive performance and operational decisions
Proven track record of meeting or exceeding goals, specifically those related to customer SLAs
Experience onboarding, training, and developing team members is a plus
Strong organizational skills with the ability to manage shifting priorities in a fast-paced environment
Excellent written and verbal communication skills
Technical aptitude with the ability to troubleshoot product-related issues
Collaborative, cross-functional team player with strong problem-solving instincts
High ownership mentality, you see what needs to be done and do it

What We Offer

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✓Base salary: $65,000–$75,000

✓Target bonus: Performance-based bonus opportunity in addition to base pay

High impact and visibility. Your work will directly affect customer satisfaction, retention, and operational efficiency across the organization.
Hands-on experience. You won’t just manage from the sidelines, you’ll be in the trenches, learning the business inside and out while helping to build better systems.
Team-shaping opportunity. You’ll be a part of growing and shaping a new and important function at BizzyCar, creating a culture of accountability, empathy, urgency, and continuous improvement.
Cross-functional influence. You’ll partner with leaders across Product, Engineering, RevOps, and Customer Success to drive meaningful, company-wide improvements.
Growth opportunity. As the company scales, this role can expand into broader operational leadership within Customer Success.
Fast-paced and energizing environment. If you thrive in startup settings, enjoy solving complex problems, and love turning ambiguity into structure, this role will challenge and excite you.