Technical Customer Service Representative

Overview:

BlastOne is a business that is growing fast globally and looking for top talent to join our dynamic fast paced family!

What makes us great is phenomenal staff who fit our fantastic culture! We believe in paying well and offering great benefits in order to attract the best talent.

What we do: BlastOne is a leading global supplier in the Industrial Corrosion Control Industry!

Hiring fantastic people is our key to growth. We hire top talent who shares our values!

The Role:

This is a full time, hands-on position working within a creative, energetic & highly customer-focused sales environment.

Responding to customer inquiries and concerns, “soft-sales” of spare parts and field services, developing and maintaining long-term customer relationships, and scheduling of field technicians. Ensure accurate divisional financials by monitoring and recording costs, as well as invoicing and receivables follow-up.

Primary Responsibilities:

• Act as an Account Manager – ability and willingness to field customer phone calls and generate service tickets or answer other inquires as may arise.
• Pursue prospecting and sales call via phone, from an existing BlastOne customer base.
• Work to ensure that all sales inquiries are converted into orders, and that all customers and prospects are given an “unbelievable level of service”, exceeding performance standards.
• Ensure that all customer inquiries are answered timely, and you delight customers with an enthusiastic “Can-Do” attitude.
• Work closely with your support team to hand-off non-sales activities.
• Monitor and record incoming costs, ensuring that financials are kept accurate and up-to-date. Entering transactions into accounting software. Close co-ordination with Accounting Department.
• Review expense reports and time allocations as submitted by field technicians, to ensure proper project allocation.
• Schedule field technicians

Required Skills:

General office computer proficiency, excellent phone sales skills, be a fabulous team player, and have a passion for detail and organization.

• Minimum 1 years’ experience in selling industrial supplies, equipment, or machinery spares (experience in the abrasive blasting and coatings industry not required).
• Demonstrated ability to engage and work well with a team.
• Demonstrated ability to locate parts based on customer needs and quote spares/replacement accordingly, or willingness to learn.
• Mechanical aptitude strongly desired.
• Solve problems under stress, and maintain a “cool-head”
• Love to work in an office environment
• Enthusiastic about customer phone support.
• Ability to engage customers with a transactional
• Passionate about customer service
• Self-organization and self-starter skills
• Experience in Accounts Receivable, Invoicing, Fulfilment and other accounting transactions 
• Solid grasp of basic computer systems - Microsoft Outlook/Word/Excel, CRM (don’t worry, we can train you our accounting and resource management systems!)
• Excellent attention to detail. The details matter! If we can't get the small things right, we'll never hope to get the big things right!
• Brilliant task and time management skills. You always complete your assigned tasks on time, every time!

Preferred Skills/Qualifications

• Fluent in use of Salesforce.com CRM system and NetSuite
• Ability to write technical sales letters
• Experience in the abrasives blasting and corrosion control industry
• Willingness to solve customer’s problems, and work with internal staff to reach a collective solution. Some issues are a quick fix; others require a team effort, and several calls.

The Perks working at BlastOne

• Great family culture with a meaningful mission
• Flexible time off
• Generous 401k policy
• Industry leading Health Insurance & benefits program
• Ability to put your personal stamp on the success of a company
• Incredible opportunities to grow within the company and the industry, both your responsibilities and compensation

Personality / Core Value Requirements

BlastOne is a unique company.  We have a strong, close-knit team of hard working, caring professionals who have a passion for supporting our customers.  We are a third-generation family business and we are dedicated to growing for generations to come.  To accomplish this, we take great effort to ensure that the members we add to our team will contribute positively to the great culture we already have.

We’re happy – but we spell it HAPIEE which is an acronym for our core values and beliefs:

• H: Humility – it is the team that wins - no one is better than anyone else on the team. My success is just as much the result of others I work with.
• A: We’re Agile – we move and work quickly and are flexible – we change quick.
• P: We’re positive, outgoing and Passionate! Our favorite phrase is ‘CAN DO!’
• I: We act with Integrity at all times. We are respectful and courteous. We do the right thing.
• E: We Execute – we do what we say we will do. Action is better than inaction.
• E: We always operate with Excellence and with a hard work ethic.