Customer Support Specialist, Call Center | Hiring Now | Onsite- Pittsburgh

United States·Pittsburghmid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.

Technical Tools

Customer Support SpecialistCustomer

What We Offer

~2 min read

✓Health, Dental & Vision – Multiple plan options that begin from day 1

✓Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more

✓Vacation – Accrue up to 80 hours (2 weeks) in year one

✓Paid Sick Time – 40 hours per year

✓Holidays – 9 paid holidays + 2 floating holidays per year

✓Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement

✓401(k) – Traditional and Roth options

✓Life & Disability Insurance – Provided at no cost

✓Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)

✓Snack & Drink Stipend – Daily at all pharmacy locations

Responsibilities

~1 min read

→Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
→Conduct outbound outreach to support patients in completing key steps in their prescription journey
→Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
→Assist with insurance verification, benefits coordination, and financial assistance programs
→Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
→Research and resolve patient issues using internal tools and resources
→Accurately document all interactions and key insights to ensure a seamless patient experience
→Meet and exceed performance goals related to quality, productivity, and patient satisfaction
→Identify trends or gaps in the patient experience and share feedback to improve processes and products
→Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
→Continuously learn and adapt to new products, workflows, and program updates

Patients feel supported, informed, and confident throughout their journey
Issues are resolved quickly and accurately across multiple channels
You become a trusted resource for patients and internal teams
You actively contribute ideas to improve the patient experience
You grow your skills and take on increasing responsibility over time

Requirements

~1 min read

High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
Strong communication skills (verbal and written)
Comfortable using technology and learning new systems quickly
Strong problem-solving skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Curious, adaptable, and eager to learn
Self-starter with a strong sense of ownership and accountability
Passion for helping others and delivering high-quality patient care
Ability to work collaboratively across teams