UX Conversational Designer – Chatbots & AI

We are looking for a Conversational Designer who is capable of combining Artificial Intelligence with the best UX Design practices to create and evolve agile, effective, and humanized conversational interactions. This person will have the opportunity to consider the entire user journey, designing intelligent and intuitive solutions for multiple digital channels such as WhatsApp, Blipchat, Messenger, Instagram, among others.

Creative, technical, and analytical skills, along with strong collaboration abilities, are essential for this position, as it will involve a great deal of interaction between countries such as Mexico and Brazil. Additionally, as a global company, Blip values knowledge of other languages, especially English.. 

In your day-to-day, you will work in squads and also  and also have the opportunity to participate in innovation and continuous improvement initiatives applied to conversational design. You will also benefit from regular knowledge-sharing meetings, career development plans, and interactive reports to track your performance.

• →Experience with research techniques, personas, and user journey mapping;
• →Experience in Information Architecture, Design Thinking, and Design Systems;
• →Familiarity with prototyping solutions and usability testing;
• →Proficiency in writing techniques (UX Writing);
• →Ability to facilitate sessions with stakeholders;
• →Curating and architecting AI applied to chatbots;
• →Understanding and practical application of RegEx and Fuzzy Match;
• →Experience with AI providers like Watson, LUIS, and Dialogflow;
• →Knowledge of conversational interaction experience metrics;
• →Data extraction and analysis (SQL, Python);
• →Basic understanding of prompt engineering;
• →Strong interest in creative processes, user behavior, and innovation;
• →Experience with design tools (e.g., Figma) and agile methodologies;
• →Process and project documentation and organization;
• →Good time management and prioritization;
• →Excellent communication skills and client-facing abilities.
• →Fluent English skills

• Solid experience in multichannel conversational interactions;
• Knowledge of Machine Learning and Deep Learning concepts;
• Familiarity with the Blip platform;
• Flexibility and adaptability to constant context changes;
• Intermediate proficiency in Portuguese.