Blockchain3mo ago

Business and Customer Operations Lead

Ghanalead

OtherCustomer Operations

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Quick Summary

Overview

Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency.

Key Responsibilities

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes.

Technical Tools

OtherCustomer Operations

Responsibilities

~1 min read

→Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes.
→Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies.
→Manage relationships with high-value customers to foster loyalty and engagement.
→Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow.
→Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution.
→Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share.
→Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana.
→Participate in new product and service development, driving product-market fit.
→Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs.
→Manage other responsibilities assigned by the General Manager, Africa.

Responsibilities

~1 min read

→Bachelor's degree
→Interest in and familiarity with digital asset and regulated financial industries.
→Entrepreneurial mindset with excellent attention to detail and follow-through.
→Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management.
→Experience managing and scaling a team.
→Ability to work a flexible full-time schedule to coordinate with global stakeholders.
→Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills.
→Ability to creatively deconstruct complex problems and develop precise plans of action.