Regional Fleet Onboarding Manager, East

Reporting to the Fleet Sales Support Manager, the Regional Fleet Onboarding Manager will be responsible for overseeing smooth integration of new drivers and vehicles into a regional fleet operation, ensuring they are properly trained, compliant with company policies, and equipped to perform their duties efficiently, including managing onboarding processes across multiple locations with a specific region.

• → Developing and implementing regional onboarding programs: Delivering on-site training and technical guidance to operations management, drivers, and fleet mechanics on the operation, mechanical features, and basic troubleshooting of Blue Bird products.
• → Managing onboarding logistics
• →First line of troubleshooting and resolution difficult technical problems
• →Stay abreast of new products & features in order to provide trouble shooting & repair instruction to Fleet customers
• → Conducting technical trainings
• →Monitoring onboarding progress
• →Ensuring compliance, and validating product complaints
• →Collaborating with stake holders
• →Assessing the effectiveness of the regional onboarding program, identifying areas of improvement, and implementing necessary adjustments
• →Primary point of customer service for fleet partners; regularly communicating with fleet personnel, providing updates on their onboarding progress and addressing any concerns
• → Serve as the primary point of contact for customers regarding technical issues.
• → Update technical documentation as needed

• →Provide the Fleet operation manager, technical input needed to complete technical publication & training updates
• →Perform other assigned tasks as required

• Engineering level chassis, body, electrical and/or powertrain technical knowledge
• Training and development expertise
• Leadership skills
• Ability to identify and resolve issues that may arise during the onboarding process
• Excellent communication and customer relation skills
• Rational decision making and problem-solving ability
• Technical proficiency – familiarity with fleet management software and technology platforms
• Availability for travel depending on customer needs (25%, heavier during onboarding season)

• Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management
  • If no degree, 10 years’ experience in service and management of medium to heavy duty vehicles.
• 7+ years of automotive manufacturer (OEM) engineering level technical service support
• 5+ years of experience in Root Cause Analysis processes & program
• 2+ years of experience using Microsoft Office suite
• 5+ years of fleet management experience
• Commercial Class B drivers license or the ability to obtain

• Ability to anticipate and understand customer needs and provide guidance
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
• Strong project management skills. Exposure to difficult or complex projects a plus.
• Ability to influence stakeholders
• Effective communication and ability to communicate complex details in a clear manner.
• Flexible workspaces and work hours that help you unleash the best you.
• Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

• Continued Professional Development
• Benefits including medical, dental and eye insurance, 14 paid holidays, vacation time and 401k with match

*The specific statements shown in each section of this description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Blue Bird® is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings.  Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.

Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.

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