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Front Office Manager

US·Windsor Locksmid

Front Office ManagerHospitality & Tourism

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Quick Summary

Key Responsibilities

Supervise and manage front desk staff, including hiring, training, scheduling, and performance evaluations Ensure a high level of guest satisfaction by addressing inquiries, concerns, and complaints promptly and professionally Oversee check-in and…

Requirements Summary

3–5 years of experience in hotel front office operations, with at least 1–2 years in a supervisory role Strong leadership, communication, and interpersonal skills Proficiency in property management systems (PMS) and Microsoft Office Excellent…

Technical Tools

ms-office

Responsibilities

~1 min read

→ Supervise and manage front desk staff, including hiring, training, scheduling, and performance evaluations
→ Ensure a high level of guest satisfaction by addressing inquiries, concerns, and complaints promptly and professionally
→ Oversee check-in and check-out procedures to ensure efficiency and accuracy
→ Manage room inventory, reservations, and occupancy levels in coordination with housekeeping and sales teams
→ Monitor front office budgets, revenue, and financial transactions, including billing and cash handling
→ Implement and maintain standard operating procedures and service standards
→ Ensure compliance with hotel policies, safety regulations, and security procedures
→ Prepare reports on occupancy, revenue, and guest feedback
→ Foster a positive work environment and promote teamwork across departments