2mo ago

Front Office Supervisor-Envue/Residence Inn

US·Weehawkenmid

OtherFront Office Supervisor

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Quick Summary

Overview

Front Desk Supervisor (Hourly) – Envue, Autograph Collection (Marriott) Weehawken, NJ $25–$27/hour About the Role Envue, an Autograph Collection hotel,

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OtherFront Office Supervisor

About the Role

~1 min read

Lead front desk operations during assigned shifts, ensuring seamless guest experiences from arrival to departure
Serve as a visible, hands-on leader — supporting, coaching, and guiding the front desk team in real time
Resolve guest concerns with professionalism, urgency, and a service recovery mindset
Ensure adherence to Marriott brand standards and Autograph Collection service expectations
Support scheduling, shift coverage, and daily operational needs
Monitor guest satisfaction metrics and drive improvements in service delivery
Collaborate with Housekeeping, Engineering, and F&B to ensure overall guest satisfaction
Assist with training, onboarding, and development of front office associates

Oversee front desk operations during assigned shifts, ensuring efficient and friendly guest service
Act as the go-to leader on shift — supporting team members and resolving guest issues
Deliver a consistent, welcoming experience aligned with Residence Inn and Marriott standards
Assist with scheduling, coverage, and daily operational coordination
Handle guest concerns and service recovery with professionalism and care
Support training and development of front desk associates
Partner with housekeeping and maintenance to ensure guest needs are met
Monitor guest feedback and identify opportunities for improvement

1–3+ years of front desk or guest services experience in a hotel environment
Prior supervisory experience preferred OR strong readiness to step into a leadership role
Experience with Marriott systems (FOSSE, MARSHA, etc.) strongly preferred
Strong communication, problem-solving, and guest service skills
Professional presence with a passion for delivering elevated guest experiences
Ability to work flexible schedules including nights, weekends, and holidays

1–3+ years of hotel front desk or guest service experience
Prior leadership or supervisory experience preferred (or strong readiness to step up)
Marriott system experience is a plus
Strong interpersonal and organizational skills
Team-oriented mindset with a hands-on approach
Flexible availability including weekends and holidays