Part Time Maintenance - Hotel Overnight Shift 2 days

Position: Maintenance Engineer / Loss Prevention Officer Date: February 2019

Reports to: Chief Engineer

JOB SUMMARY

The Maintenance Engineer is responsible for the repair and maintenance of the hotel’s facility in accordance with Brand standards for quality, cleanliness, guest satisfaction, safety and security.

CANDIDATE PROFILE

Experience

• High School or equivalent; at least one (1) year of related general repair experience is preferred.

JOB ESSENTIALS

• Respond and attend to guest repair requests. Adhere to quality expectations and standards.

• Communicate with guests/customers to resolve maintenance issues with little to no supervision.

• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

• Performing preventative maintenance, to maintain the upkeep of the property, both inside and out.as scheduled by Chief Engineer.

• Maintain maintenance inventory and requisition parts and supplies as needed.

• Document each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.

• Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision.

• Troubleshoot and perform repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's;. Use the Lockout/Tag out system before performing any maintenance work.

• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

• Report any maintenance problems, safety hazards, and properly store flammable materials.

• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively

• Perform any other job related duties as assigned.

• Ensure protection and preservation of hotel, guest, and employee property.

• Performs Security rounds of the hotel, to include of front of house and heart of house areas. Checking the doors and stairwells to make sure the locks are secure and no danger is lurking.

• Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.

• Familiar with all emergency situations, including fire alarms, according to procedure and with an appropriate sense of urgency.

• Responds immediately to emergency incidents and Security requests to which he or she is assigned.

• Record and report any unsafe conditions while patrolling hotel property.

• Prepare incident and accident reports accurately and in the format

• Ensure Lobby presence especially when large groups arrive and during busy overnight and morning to provide guests with a sense of security.

• Patrol outdoors as well as room hallways and activity areas, such as the pool and spa.

• Respond to complaints and calls for help. Calm guests or control a situation until the local police can arrive.

• Escort unruly patrons and/or loiterers from the property.

• Complete activity report and communicate all activity encountered during the shift.

• Document and store all guest packages received.

• Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

• Leads team to meet/exceed guests’ expectations with quality and timely service in a pleasant and friendly manner.

• Escorts customers to accommodations upon request, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.

• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.

• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

• Provides for a safe work environment by following all safety and security procedures and rules. Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively

• Perform any other job-related duties as assigned