Technical Enablement Program Manager

Toronto OfficeFull-Timemid

OtherProgram ManagerProject & Program ManagementTechnical Enablement Program Manager

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Quick Summary

Overview

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations.

Key Responsibilities

Technical Enablement • Deliver technical training programs that cover architecture discussions, integrations, and technical differentiators.

Requirements Summary

• Deep technical selling knowledge and experience ideally in DDI and/or Networking. • Experience enabling technical and non-technical sales roles.

Technical Tools

salesforceb2bcustomer-successnetworkingproject-management

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

Location: Remote or Toronto
Department: Learning & Development
Reports To: Vice President, Learning & Development

We are seeking a dynamic and strategic Technical Enablement Program Manager to lead the enablement efforts for portfolio offerings, sales conversion strategies, and technical sales readiness. This role will partner closely with Sales Leadership, Product Marketing, Product Management, Engineering and other stakeholders to ensure our Technical Go-to-Market Team are fully equipped to position, differentiate, and sell our solutions across the customer lifecycle.

Key Responsibilities:

Technical Enablement

• Deliver technical training programs that cover architecture discussions, integrations, and technical differentiators.

• Work with Product Management and Engineering to translate technical capabilities into customer value for the Go-to-Market and technical partner teams.
• Maintain an up-to-date repository of technical FAQs, customer success stories, and demo guides.

• Work with peers to define and standardize demo environments, technical talk tracks, and solution walkthrough templates.

Technical Readiness for New Product & Feature Launches

• Serve as the technical readiness lead for product releases, ensuring technical sellers are trained on, architecture updates, new integrations, platform roadmap impacts, technical competitive updates utilizing content from technical marketing and product management.

• Partner with SE leadership to ensure technical certification pathways exist and evolve as the portfolio changes.

Pre-Sales Technical Skills & Methodology Enablement

• Build and deliver programs focused on pre-sales excellence (e.g., discovery, technical validation, POCs, solution design) enhancing technical sales skills to build pipeline routed in Force Management principles and vision/portfolio selling.

• Coach technical teams on how to differentiate technically using frameworks, value engineering, and workshop design.

Sales Enablement Operations

• Leverage sales enablement platforms (e.g., Highspot, Gong) and LMS tools to distribute and track training content.
• Measure impact of enablement programs using qualitative feedback and performance metrics including sales performance and pipeline.
• Act as a liaison between field teams and corporate functions to ensure feedback loops and continuous improvement.

Qualifications:

• Deep technical selling knowledge and experience ideally in DDI and/or Networking.

• Experience enabling technical and non-technical sales roles.
• 3+ years of experience in Sales Enablement

• Understanding of B2B sales processes, especially complex/solution selling.
• Strong facilitation, instructional design skills and Force Management experience.
• Familiarity with CRM (Salesforce), sales enablement tools, and performance analytics.
• Excellent communication, storytelling, and project management skills.
• Strategic thinker with a bias for action and results.

Preferred:
• Experience supporting Solution Architects/Engineers directly.
• Background in product marketing, technical sales, or pre-sales engineering.

This position offers a salary range of $120,000 - $138,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications. The role is for an existing vacancy.

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.