Manager, AI and Tech Adoption

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Position Summary Are you ready to lead the next chapter of AI at BMS? The Tech Education & Adoption team within Enterprise IT educates and engages the BMS workforce so we have the “digital dexterity” required to thrive in a continuously evolving, AI-powered modern workplace. In this role, you’ll be instrumental in advancing our AI adoption strategy—supporting employees in building AI literacy, integrating AI into their workflows, and unlocking innovation across the enterprise. Your primary focus will be on the AIQ Champions program, AIQ Academy, and the adoption of BMS’s AI ecosystem, but will also include change management and adoption of other digital and productivity tools supported by Enterprise IT for the company. This role is instrumental in shaping and executing our enterprise AI adoption strategy – building AI literacy at scale, embedding AI into everyday workflows, and unlocking measurable productivity and innovation across BMS. You will be both a strategic leader and hands-on coach: setting direction for the team, partnering across functions, and personally elevating the quality of how we educate, enable, and inspire BMS colleagues on AI. Role Description Working under the direction of the Tech Education & Adoption lead, within the Digital Workforce Technology & Experience team, this role blends deep understanding of the BMS workforce’s business needs with strong command of our existing and emerging AI technologies to deliver communications, adoption, education and change strategies that make our colleagues measurably more productive. The ideal candidate combines tech savviness with empathy, executive presence, and creative problem solving. You will design and lead successful change management and adoption strategies through impeccable written and oral communication skills, fluency in project and change management methodology, and a relentless passion for continuous learning and improvement – especially as AI capabilities evolve. Key Responsibilities Lead the AIQ Champions Program * Own the strategy, governance, and operating cadence of the AIQ Champions program across all BMS functions * Recruit, onboard, and continuously enable a diverse community of AIQ Champions; design clear value propositions, recognition models, and engagement loops * Build the connective tissue between AIQ Champions, business functions, IT, and Learning & Development to surface, validate, and scale high-impact AI use cases and adoption. Drive AIQ Academy Execution * Design in partnership with the AI hub trainings and deliver instructor-led and self-paced education programs across the AI tool stack * Create audience-tailored programs for distinct learner segments: e.g., VPs, People Managers, Admins/Project Coordinators, and general knowledge workers * Establish learner feedback loops and analytics to evaluate effectiveness; iterate curriculum based on adoption data, learner experience, and emerging AI capabilities * Curate and govern AI content (mandatory and optional modules, certifications, prompt libraries, demo videos, quick reference guides) * Onboard new AI instructors as needed * Manage monthly training schedule for global audience Drive Enterprise AI Adoption * Lead change management strategies for BMS AI platforms * Define, instrument, and report on enterprise AI adoption metrics; translate insights into action with senior IT and business stakeholders * Collaborate with functional leaders to identify, prioritize, and embed AI into daily workflows and high-value business processes * Champion responsible AI use across all programs, content, and communications * Translate AI Adoption metrics into actionable recommendations; partner with IT and business leaders to drive targeted interventions that improve adoption outcomes Drive Tech Education and Adoption Programs beyond AI * Lead Working Smarter program to drive adoption of productivity tools through Working Smarter site, blog and champion community * Partner with owners of technology to create & execute change management and communication plans. Competencies * Bring thorough knowledge of the principles and concepts of the discipline (AI adoption, change management, learning, communications) and developed knowledge of other related disciplines * Be able to react to the fast pace of AI change by staying current on emerging capabilities, rapidly translating them into practical team guidance, and adjusting priorities as needed. * Actively participate in troubleshooting of routine problems and remove blockers * Persuade and negotiate effectively with stakeholders to coordinate actions and achieve the desired outcome * Articulate and present complex information clearly and concisely across all levels of the organization, including senior leadership * Continuously improve processes, structures, and knowledge within the team; lead analysis of current state, deliver strong recommendations, and execute moderately complex solutions * Identify opportunities for process improvement and execute solutions that drive measurable impact. * Evaluate complex issues through analytical thinking and prior experience, considering short- and long-term implications and interdependencies; guide others on when sufficient analysis has been completed to recommend a path forward * Take calculated risks to evaluate innovative solutions – especially important in a rapidly evolving AI landscape Qualifications & Experience * 3+ years of experience leading change management, adoption, or tech education engagements; demonstrated experience leading or mentoring others * Proven track record driving enterprise AI literacy and adoption initiatives at scale, including curriculum design, training delivery. * Experience designing and running champion, ambassador, or community programs that drive measurable behavior change * Experience with change management execution * Strong understanding of responsible AI use * Proficient with generative AI tools including Claude & Copilot as well as Microsoft products like SharePoint & Teams and their enterprise applications * Outstanding written and oral communication skills; ability to translate complex AI concepts into practical, role-specific use cases, prompts, and adoption experiences * Experience with storytelling through writing, presentations, and video * Ability to articulate a shared vision and influence others toward achieving it * Strong customer-service orientation with experience resolving end-user challenges and turning friction into improvement * Ability to deliver quality outputs on time, both independently and through a team * Demonstrates a growth mindset, impeccable attention to detail, and the curiosity required to stay current in a rapidly evolving AI landscape * Bachelor’s degree preferred in change management, communications, education, organizational development, or a related field; equivalent experience considered If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Princeton - NJ - US: $74,120 - $89,816 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/. Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: * Health Coverage: Medical, pharmacy, dental, and vision care. * Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). * Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. ​Work-life benefits include: Paid Time Off * US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) * Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1603471 : Manager, AI and Tech Adoption