Front Desk/Receptionist

Ca-Napa-mid

OtherFront Desk Receptionist

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Quick Summary

Requirements Summary

1-2 years of customer service or sales experience preferred, not require 1-2 years MindBody software experience preferred, not required Excellent customer service skills Independent,

Technical Tools

OtherFront Desk Receptionist

Benefits:

Employee discounts
Flexible schedule
Opportunity for advancement
Training & development

Job Summary:
The Studio Advisor sets the stage for our member experience, provides customer service support to studio members and guests, and supports the instructors in creating an overall positive environment for our community.

Essential Duties & Responsibilities:

Member and Guest Check-in Compliance
Guide clients in selecting the best membership packages for their needs
Customer Service & Operations
Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
Promote and sell merchandise
Keep the front desk area and entryway clutter-free, orderly, and clean
Perform general cleaning duties to include hourly bathroom room and studio checks
Follow up with members who have enrolled to ensure we are exceeding expectations
Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications:

1-2 years of customer service or sales experience preferred, not require
1-2 years MindBody software experience preferred, not required
Excellent customer service skills
Independent, self-starter with strong organizational skills
Basic computer skills
Strong communication skills in both oral and written
Organized and detail-oriented
Friendly, warm, compassionate, and welcoming personality
Easy to talk to and comfortable around new people
Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Certifications / Educational Requirements:

High School Diploma or GED required

Physical Requirements:

The employee occasionally sits, walks, kneels, and reaches with hands and arms
Ability to lift and/or move up to 25 lbs.

Work Environment:

While performing the duties of this job, regularly exposed to moving mechanical parts
The noise level in the studio environment is loud
Must be comfortable interacting with people and making them feel welcome

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.