Senior Systems Design & Integration Specialist

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OtherIntegration Specialist

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Quick Summary

Key Responsibilities

Act as workload manager for consultation requests submitted through any means (official Service Now requests, email requests, shoulder taps, etc.

Technical Tools

OtherIntegration Specialist

Senior Systems Design & Integration Specialist

The Boeing Company

The Boeing Company is currently seeking a Senior Systems Design & Integration Specialist to join the team in Seal Beach, CA; Berkeley, MO; Hazelwood, MO; Chicago, IL; or Everett, WA.

The System Design & Integration Specialist will work proactively, while being a customer-obsessed problem solver with a true "find a way" attitude — someone who champions customer needs and owns solutions from concept through implementation. If you thrive collaborating across globally dispersed teams and vendors, lead meetings with confidence, and enjoy using strong analytical skills and Boeing in-house tools to tackle challenging problems independently, you'll excel here. Bring your detail-oriented, organized approach and ability to juggle multiple projects and deadlines and join us to make a measurable impact on high-value customer outcomes.

Responsibilities

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Act as workload manager for consultation requests submitted through any means (official Service Now requests, email requests, shoulder taps, etc.) with goal of having customers be comfortable with researching self-help articles and submitting requests through correct channels
Gather customer feedback on processes and find ways to improve overall time to complete requests
Incorporate feedback into regular daily activities utilizing Agile methodology, or Product Lifecycle Management processes

Consult with customers (end-users) to gather requirements and identify if needs could be met with existing solutions or not
Prioritize those requests to design, test, and implement a solution

Work with appropriate product supplier for enhancements and issues not resolved in-house
Choose appropriate computing products and methods to ensure requirements are met for security, problem management, capacity/performance management and operational management

Be the single point of contact for Voice Services; build and maintain strong relationships with business stakeholders and engineering teams
Document and prioritize business requirements related to all non-standard voice service requests
Translate business requirements into technical specifications and acceptance criteria
Define and maintain asset management standards for all voice infrastructure hardware (including servers), ensuring standards are consistent across the organization
Review compliance criteria and collaborate with different stakeholders to ensure all infrastructure remains compliant
Establish Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for service quality, availability, and affordability; report status and trends to stakeholders and leadership
Facilitate technical review boards, stewardship councils, and working groups to drive standards and policies
Advocate for continuous improvement in processes and automation opportunities

Requirements

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10+ years’ experience as a data or business analyst
10+ years’ experience in Networking (Cisco and Arista)
10+ years’ experience in Telecommunications in an engineering role (IP and TDM; specifically; Cisco UCM, Cisco Unity, Nortel, and Avaya)

5+ years’ experience deploying TSG standard solutions within classified areas
5+ years’ experience with unclassified telecommunications in classified areas
5+ years’ Experience with encrypted communications devices in classified areas
Experience with various software tools (M365, MS Azure Devops, ServiceNow, CUCM administration, NetPlus administration)
Experience with communication skills and being able to present complex data topics to business partners/stakeholders as well as technical audiences
Experience creating procedure documentation for customized processes

Not Applicable

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

5+ years of experience partnering directly with product, platform, engineering, or technical operations teams to self-evaluate within delivery environments
5+ years of experience demonstrating exceptional business, analytical, and problem-solving skills
5+ years of experience gathering and analyzing date

Experience in asset management

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

What We Offer

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At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $136,850 - $197,800

Not Applicable

Relocation assistance is not a negotiable benefit for this position.

This is not a Safety Sensitive Position.

This position does not require a Security Clearance.

Employer will not sponsor applicants for employment visa status.

This position is not contingent upon program award

Shift 1 (United States of America)