Customer Support Specialist

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

As a Customer Support Specialist, you will be supporting Bottomline customers with complex issues, questions, and projects. Daily tasks may include, but are not limited to, communication with the customer (via phone, email, web), verifying defects and issues found within the Paymode, working with the team to find alternative solutions and workarounds to issues that are found, being the first point of contact for questions, and other necessary services to ensure a high level of customer satisfaction.

- Total accountability for a positive customer experience 

− 1-2+ years of Customer service and communication skills including business writing  

- Software and environment trouble-shooting and diagnostic skills 

- Solid understanding of basic computer functions and ability to teach/train users  

- Experience supporting software as a service  

- Proven ability to communicate effectively via printed material and on the telephone  

- Strong oral and written communications skills  

- Excellent organizational, problem solving and communications skills  

- The ability to work independently and balance multiple priorities  

- Team player, resourceful, flexible 

- Previous professional customer and/or technical support experience 

- Previous Salesforce experience preferred (Not Required)

- An Associate's or Bachelor's degree in Communications, Business Administration, or similar course of study is preferred (Not Required)