Part-Time Customer Service Representative

Under the general supervision of the Utilities Supervisor, performs a variety of complex utility billing, customer service and clerical work associated with receiving and depositing revenues.

Receives, verifies, and processes utility bill payments and other revenues.

Edits and verifies receipts and charges for revenue accounts from other City Departments.

Research and responds to customer inquiries and complaints regarding charges, delinquencies, and deposit refunds.

Prepares daily cash drawer summaries, balances monies received and prepares deposit slips.

Accurately inputs all transactions and payments into computer databases.

Processes utility service orders including connects, transfers, and disconnects, and assists customers in completing forms.

Collects deposits and verifies the accuracy of information.

Explains utility billing policies and procedures to customers.

Enters customer information into computer databases and answers questions regarding account status and makes adjustments when errors are found.

Processes utility bills for various services provided by the City.

Prepare adjustment and billing reports.

Processes returned checks and collects associated service charges.

Determines necessity of disconnecting electricity to expedite collections.

Informs and negotiates payment of delinquent accounts and authorizes reconnection of power within established guidelines.

Determines action to be taken for serious delinquencies including use of collection agency, court action or write off.

Perform any other duties as assigned.

• Skill in establishing and maintaining effective working relationships with co-workers, supervisor, department heads, and the public
• Understanding of collection processes, enforcement techniques, available legal actions, and the ability to interpret complex statutes, procedures, regulations, and guidelines
• Skill in using Microsoft Excel, Word, and an understanding of database functionality
• Ability to administer utility policies in a professional manner including responding tactfully and courteously to customer inquiries and complaints utilizing proven skills in customer service principles and techniques
• Ability to learn computer software programs used in utility billing and revenue collection processes
• Ability to communicate effectively both verbally and in writing

High school diploma, GED, or equivalent

1-2 years of experience in customer service

Must be bondable

Must be able to successfully pass a background check, a driving record check, and a pre-employment drug test

Candidates must successfully pass a background check, a driving record check, and a pre-employment drug test. Please note that any job offer extended will be contingent upon the results of these requirements.