Customer Care Team Member

Regular Full Timemid

OtherCustomer Care

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Quick Summary

Requirements Summary

AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA Your own desktop or laptop computer with Windows 11 Operating System (Sorry No Apple, Chrome OS,

Technical Tools

OtherCustomer Care

Customer Care Team Member

2/7/24

Campaign Supervisor

Inbound & Warm Outbound

Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.

Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.

Responsibilities

~1 min read

→Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
Ask probing questions and use critical thinking to determine root cause of the issue
→Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
→Compose professionally written emails and follow proper escalation procedures
→Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Requirements

~1 min read

Clear and understandable communication through verbal and written English
Must reside in one of the following states: AR, FL, GA, KS, NC, OH, OK, PA, SC, TN, TX, VA
Your own desktop or laptop computer with Windows 11 Operating System (Sorry No Apple, Chrome OS, or Tablets)
Additional Monitor (2 monitor minimum requirement)

Wired USB headset
Ability to connect an ethernet cable to a wired modem connection (wireless and Wi-Fi modems are not allowed)
Windows 11 Operating system
Additional Monitor

Smartphone for two-factor authentication

Attached or embedded webcam on your personal device
Strong customer service skills
Analytical thinking and problem-solving
Ability to navigate multiple windows and applications to provide accurate information to end user
Ability to work flexible shifts based on business needs
Familiarity with troubleshooting iOS (iPhone/iPad), Android (Handset/Tablet), Gaming Consoles (Xbox, PlayStation), Smart TVs (Samsung, Vizio, Amazon), Streaming Devices (Roku, Firestick) and Computer Browsers (Firefox, Chrome)
High school diploma or equivalent
Must pass all assessments, system, and background checks